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Stakeholders of Marks and Spencer and Their Influence and Powers

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Stakeholders of Marks and Spencer and Their Influence and Powers
Ma Strategic Management

Module of Organisational Strategy

Submitted by:

Ahmad Hussain Kaisrani

Submitted to:

Dr Leslie Doyle; Dr Emanuela Todeva

University of Wales

List of CONTENTS

Strategic Investigative Questions (03)

History of Marks and Spencer (04)

General Introduction of M&S (04)

The SWOT Analysis (06)

Source of Information (07)

Stakeholders and their power and ability (08)

Stakeholder Summary (09)

Organisational Configuration (10)

Evaluation of Corporate Structure (11)

Functional lines of communication (11)

Internal and External Linkages (13)

Conclusions (15)

References (16)

Strategic Investigative Questions

Following are the two questions which our group were assigned for discussion:

Who are the main stakeholders of Mark and Spencer? What is their power and ability to influence strategic decisions and choices.

Please, outline the organisational configuration of Marks and Spencer, including an evaluation of corporate structure, functional lines of communication and subordination. Functional and operational map, internal and external linkages.

Marks and Spencer

History and Introduction

Marks and Spencer started its business as one of the market stall in 1884. Today they are one of the main and leading retailers in UK. They have more than 21 million numbers of visiting customers per week. Marks & Spencer (M&S) has more than 600 stores in UK and over 300 in 44 countries with 75,000 employees (Marks and Spencer, 2010). According to CSR Case Study in 2005, 155 stores of M&S are managed under franchise in 29 countries chief being Europe then Middle East, Far East, Asia, Hong Kong, Republic of Ireland and US supermarket group called Kings Super Markets. The head office of M&S is located in London near Paddington Station.

The company was established as a partnership between Michael Marks from Poland and Thomas Spencer from Yorkshire. In 1884 Michael opened his first stall in Leeds


References: Annual Report, 2010 [Available at: http://annualreport.marksandspencer.com/operating-and-financial-review/where-we-sell.aspx], Accessed on: 21/11/2010 Marks and Spencer, 2010: [Available at: http://corporate.marksandspencer.com/?intid=gft_company] Accessed on 22/11/2010 Organisational Structure, 2010 [Available at: New man at M&S looks to reconquer overseas markets and win hearts in homewares – An article by Julia Finch, appeared in The Guardian on November 06, 2010.
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