Significant Experience In A Customer Front Line Service Delivery Environment
Significant experience in a customer facing front line service delivery environment.
In my current post I deliver an effective and supportive front line service to Sense families and support staff linked to the Sense charity, based at the Woodside Family Centre. This is an aspect of my post that I really enjoy and the challenges that providing an efficient and effective service sometimes presents. I have the ability to communicate with parents or carers and to explain complex information, also adapting my delivery style to the individual needs of the customer. I am able to work independently making informed decisions when in dealing with complex queries information and referrals. At UWE, Bristol I delivered a high level of service to …show more content…
I am able to work on my own, use my initiative to make appropriate decisions take them forward, but seek advice when necessary.
In my previous post at the university I worked with Faculty staff members including Deans, Heads of Departments and academic staff, both on a one-to-one basis, collectively at meetings and by telephone and email. I networked across HE institutions regarding student transfer and support. I also worked with and liaised with FE colleges and colleagues as Federation partners on the validation of programmes and provision of support to students across sites in Bristol, Stroud, Gloucester and Swindon
I have the ability to write emails and letters which are clear and understood by the recipient. At the university I had responsibility for investigating Faculty Stage 2 complaints and student appeals and formulated responses to the complainant.
When investigating cases I used my initiative in gathering the required information and formulated responses in a clear concise way. I also ensured confidentiality was maintained when gaining, analysing information and formulating …show more content…
I had responsibility for giving concise, correct information and advice to students regarding the many different services offered to enhance student progress whilst studying at the university. I was able to give clear verbal and written regulatory advice and ensured that the guidance and information was presented in a format that would be understood by the recipient.
Knowledge and use of Microsoft Office suite and databases.
I have extensive experience of using Microsoft Office Word and Excel to produce documents, letters and data. I have completed training to advance level for Word and Excel. I have the ability to quickly learn new software and databases. I currently use the Sense, in-house database ERIC for adding and updating children and family records. At UWE I was an Expert User for the university database, supporting student registration and award board data.
Exemplify the Council’s values and
In my current post I deliver an effective and supportive front line service to Sense families and support staff linked to the Sense charity, based at the Woodside Family Centre. This is an aspect of my post that I really enjoy and the challenges that providing an efficient and effective service sometimes presents. I have the ability to communicate with parents or carers and to explain complex information, also adapting my delivery style to the individual needs of the customer. I am able to work independently making informed decisions when in dealing with complex queries information and referrals. At UWE, Bristol I delivered a high level of service to …show more content…
I am able to work on my own, use my initiative to make appropriate decisions take them forward, but seek advice when necessary.
In my previous post at the university I worked with Faculty staff members including Deans, Heads of Departments and academic staff, both on a one-to-one basis, collectively at meetings and by telephone and email. I networked across HE institutions regarding student transfer and support. I also worked with and liaised with FE colleges and colleagues as Federation partners on the validation of programmes and provision of support to students across sites in Bristol, Stroud, Gloucester and Swindon
I have the ability to write emails and letters which are clear and understood by the recipient. At the university I had responsibility for investigating Faculty Stage 2 complaints and student appeals and formulated responses to the complainant.
When investigating cases I used my initiative in gathering the required information and formulated responses in a clear concise way. I also ensured confidentiality was maintained when gaining, analysing information and formulating …show more content…
I had responsibility for giving concise, correct information and advice to students regarding the many different services offered to enhance student progress whilst studying at the university. I was able to give clear verbal and written regulatory advice and ensured that the guidance and information was presented in a format that would be understood by the recipient.
Knowledge and use of Microsoft Office suite and databases.
I have extensive experience of using Microsoft Office Word and Excel to produce documents, letters and data. I have completed training to advance level for Word and Excel. I have the ability to quickly learn new software and databases. I currently use the Sense, in-house database ERIC for adding and updating children and family records. At UWE I was an Expert User for the university database, supporting student registration and award board data.
Exemplify the Council’s values and