Shc 21 Childcare and Education Level 2
Introduction to communication in health, social care or children’s and young people’s settings
1.3
You need to listen to their language they use and the tone they use so you can get an idea of what they are feeling in their reply to what you have said. This is important as it will help build relationships also shows that they are listening and so are you as you can respond to them appropriately. There are small sign’s some are just theories whereas others are true. These are just small simple signs that people give away when talking through their body language and facial expressions to show that they are listening and paying attention. * A theory says that when someone is lying they tend to look/ glance to the left as they are speaking. * When people tend to understand what is being said they tend to smile and nod their head. * They use hand gestures whilst talking * They use eye contact as replying this can be a sign that they don’t understand or they understand but they are just making sure they have got it right.
So you get the true meaning of communication you need to judge people’s reactions and responses so you know you’re not being misunderstood. Then if you are being misunderstood you can try and reinterpret what you had previously said so then they do understand what you are trying to communicate to them. It is very important to observe their reaction as only about 70-80% of communication is verbal meaning that you are going to be missing out on a large part of communication if you aren't paying attention to peoples facial and bodily reactions.
Introduction to communication in health, social care or children’s and young people’s settings
4.1
Confidentiality:-
Confidentiality is about protecting an individual’s rights. These are things like: * Personal details e.g. address, telephone numbers and medical information. * Information about an individual’s development and individual needs- SEN registration. *
1.3
You need to listen to their language they use and the tone they use so you can get an idea of what they are feeling in their reply to what you have said. This is important as it will help build relationships also shows that they are listening and so are you as you can respond to them appropriately. There are small sign’s some are just theories whereas others are true. These are just small simple signs that people give away when talking through their body language and facial expressions to show that they are listening and paying attention. * A theory says that when someone is lying they tend to look/ glance to the left as they are speaking. * When people tend to understand what is being said they tend to smile and nod their head. * They use hand gestures whilst talking * They use eye contact as replying this can be a sign that they don’t understand or they understand but they are just making sure they have got it right.
So you get the true meaning of communication you need to judge people’s reactions and responses so you know you’re not being misunderstood. Then if you are being misunderstood you can try and reinterpret what you had previously said so then they do understand what you are trying to communicate to them. It is very important to observe their reaction as only about 70-80% of communication is verbal meaning that you are going to be missing out on a large part of communication if you aren't paying attention to peoples facial and bodily reactions.
Introduction to communication in health, social care or children’s and young people’s settings
4.1
Confidentiality:-
Confidentiality is about protecting an individual’s rights. These are things like: * Personal details e.g. address, telephone numbers and medical information. * Information about an individual’s development and individual needs- SEN registration. *