Sample Credit Repair Script for Outbound Calls

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SAMPLE CREDIT REPAIR SCRIPT FOR OUTBOUND CALLS
Opening
Hello, this is _______ calling for __________. How are you doing today? That’s great to hear (respond accordingly based on their answer). I was referred to you by (identify the referring company and or lead source). I’m with CreditRepairShield. We help people rebuild their credit score, so you can save money with lower interest rates on any loans you take out in the future. Do you know what items are on your credit report now, that you’d like to have removed? Well ________, we help people just like you, repair and fix their credit legally and quickly. Anything else you can tell me about your credit? What led you to apply for the loan modification?

_________ as a result of this call, you’ll have a much better understanding of how the credit system works and how it’s possible for us to remove negative items from your credit reports.
If I can do that, If I can help clean up YOUR credit, legally and quickly is that something that would be of interest to you? (Pause) Great.
(Name) Do you have access to the internet now?
(if No…) Well don’t worry that’s not a problem, when you get my email it will direct you to our website. We have a very short video on the Home page that I think you will really enjoy. It gives you a complete overview of our service and it shows how you can track your credit repair right from your own private portal, an exclusive feature you get as a member of Credit Repair Shield.

(if yes…) Great… if you don’t mind I would like you to view a very short video. It gives you a complete overview of our service and it shows how you can track your credit repair right from your own private portal, an exclusive feature you get as a member of Credit Repair Shield.

Establish Rapport
(Name), …just because you had some event in your life that caused you to ‘miss a payment’ or ’be late for a payment’, it certainly doesn’t make you a bad person but, it costs you dearly and you are judged unfairly even when it comes to getting a job. We understand, in fact, we understand more than you might think because we’re experts in the credit industry. Our team of credit specialists have serviced and successfully represented over 10,000 clients during the past several years. Based on thousands of

cases during the last six months alone, our team boasts results 2-3 times better than the industry average.
Over the past 60 days alone Credit Repair shield has been able to delete thousands of negatively reporting items on our clients’ credit reports. We know Credit Repair and we know how to help clients like you. Trust me, we understand the stress and anxiety from having poor credit. Because unfortunately, we see it day in and day out, good people like you, who are hurt, who truly deserve a 2nd chance., an opportunity to obtain reasonable financing to either purchase a home or a car at a reasonable rate and can’t because of derogatory items on their credit report. I’ve also seen so many creditors unethically report inaccurate information against good people.

Confirm and set up Problem
So (name) if you don’t mind me asking, what type of credit problems or issues do you have? (pause)
…did you have a time in the past where you weren’t able to pay some of your bills, possibly due to an unforeseen event or circumstance like a job loss or illness? (LISTEN and write everything down)

(CLIENT FIRST NAME), My company works with people like you who have been recently denied a loan or credit card or who are paying less then favorable interest rates on their current debt. We want to make sure you will no longer be taken advantage of by banks and credit companies with high interest rates and fees.

Get the facts, Get details .
Tell me, do you know what your credit scores are or what’s on your credit report that may be working against you?
(usually this will get the customer to start talking about what is on their credit reports. If not, you will have to ask another probing...
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