Riordan IT Strategic Planning

Running Head: Riordan IT Strategic Planning Riordan IT Strategic Planning Fett’e Brown University of Phoenix CIS Strategic Management CMGT 57 8 Scott Goodman, Instructor April 26, 2010 “Globalization of markets created many challenges for organizations. Initially organizations worked with global offices to address local business concerns; however, with the commoditization of bandwidth information technology is being challenged directly to address transnational information technology (IT) operations. This paper will address transfer of work, quality issues, and global networking and service levels.” Analyze Transnational IT Operations “Information technology has become synonymous with outsourcing. Increases
Cost of labor is lower in other regions of the World. Lower costs of labor means smaller organizations that cannot afford a customer server center can outsource the task to an overseas organization that specializes in the task. However, the organization needs to perform extensive research on the vendor who will be receiving the transfer of work.” Quality of Work “Transnational IT operations also face challenges with quality of work. A concept that has been around for years is pair programming. “Pair programming is a practice in which two programmers work side-by-side at one computer, continuously collaborating on the same design, algorithm, code, or test.” (Williams, L. and Kessler, R., 2000) “Organizations need to address how best to bring together programmers in various locations working on the same application.” “Quality of work needs to take into consideration how employees feel about the work being performed and the organization for which he or she works. Cultural differences and language may provide a barrier during contract negotiations. The resulting breakdown affects the quality of work as the transnational IT operations attempt to accomplish a project. An example would be cultural differences in regard to rushing to meet a deadline or taking the extra time required to correctly accomplish the
Out of these, 25% to 30% possess both technical competency and English language skills. India developed a number of outsourcing companies specializing in customer support via Internet or telephone connections. As of 2009, India has a total of 37,160,000 telephone lines in use, a total of 506,040,000 mobile phone connections, a total of 81,000,000 Internet users—comprising 7.0% of the country 's population, and 7,570,000 people in the country have access to broadband Internet— making it the 12th largest country in the world in terms of broadband Internet users. Total fixed-line and wireless subscribers reached 543.20 million as of November, 2009. See Communications in