Reverse Logistic

Only available on StudyMode
  • Download(s) : 115
  • Published : February 13, 2013
Open Document
Text Preview
Going Backwards:
Reverse Logistics Trends and
Practices

Going Backwards:
Reverse Logistics Trends and
Practices

University of Nevada, Reno
Center for Logistics Management

Dr. Dale S. Rogers
Dr. Ronald S. Tibben-Lembke

© 1998, Reverse Logistics Executive Council

Contents in Brief
CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS

1

CHAPTER 2: MANAGING RETURNS

37

CHAPTER 3: DISPOSITION AND THE SECONDARY MARKET

73

CHAPTER 4: REVERSE LOGISTICS AND THE ENVIRONMENT

101

CHAPTER 5: EUROPEAN REVERSE LOGISTICS

137

CHAPTER 6: INDUSTRY SNAPSHOTS

159

CHAPTER 7: FUTURE TRENDS AND CONCLUSIONS

187

APPENDIX A: LETTER/COPY OF SURVEY

211

APPENDIX B: DATA TABULATION

219

APPENDIX C: FOR MORE INFORMATION

235

APPENDIX D: EDI 180 TRANSACTION SET

241

GLOSSARY

255

ENDNOTES

267

INDEX

277

ABOUT THE AUTHORS

281

vi

Rogers and Tibben-Lembke

Reverse Logistics

vii

Table of Contents
CONTENTS IN BRIEF ..................................................................................... V TABLE OF CONTENTS ................................................................................. VII LIST OF TABLES .......................................................................................... XI LIST OF FIGURES ....................................................................................... XIII AUTHORS’ NOTES ......................................................................................XV REVERSE LOGISTICS EXECUTIVE COUNCIL MEMBERS ...............................XVII PREFACE...................................................................................................XIX CHAPTER 1: SIZE AND IMPORTANCE OF REVERSE LOGISTICS

1.1
1.2
1.3
1.4
1.5

IMPORTANCE OF REVERSE LOGISTICS................................................. 1 REVERSE LOGISTICS ACTIVITIES ........................................................ 9 STRATEGIC USE OF REVERSE LOGISTICS .......................................... 14 REVERSE LOGISTICS CHALLENGES ................................................... 27 BARRIERS TO GOOD REVERSE LOGISTICS ......................................... 32

CHAPTER 2: MANAGING RETURNS
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10

73

OVERVIEW OF THE REVERSE LOGISTICS FLOW ................................. 73 RETURNED PRODUCT TYPES ............................................................ 75 PRODUCT DISPOSITION .................................................................... 78 MATERIAL FLOW ............................................................................ 86 SECONDARY MARKETS .................................................................... 89 SECONDARY MARKET FIRMS ........................................................... 92 STRATEGIC ELEMENTS OF THE SECONDARY MARKET ....................... 99

CHAPTER 4: REVERSE LOGISTICS AND THE ENVIRONMENT
4.1
4.2

37

IMPROVE RETURN "GATEKEEPING".................................................. 38 COMPACT DISPOSITION CYCLE TIME................................................ 42 REVERSE LOGISTICS INFORMATION SYSTEMS ................................... 43 CENTRALIZED RETURN CENTERS ..................................................... 50 ZERO RETURNS ............................................................................... 60 REMANUFACTURE AND REFURBISHMENT ......................................... 64 ASSET RECOVERY ........................................................................... 66 NEGOTIATION ................................................................................. 68 FINANCIAL MANAGEMENT .............................................................. 69 OUTSOURCING REVERSE LOGISTICS ................................................. 70

CHAPTER 3: DISPOSITION AND THE SECONDARY MARKET
3.1
3.2
3.3
3.4
3.5
3.6
3.7

1

101

LANDFILL COSTS AND AVAILABILITY...
tracking img