Report on International Ethical Issues

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Report on
International Ethical Issues

February 20, 2010

TABLE OF CONTENTS
1). Executive Summary…………………………………………………………………3 1.1 Background and learning goals of the report …………………………………3 2). Introduction to Dell Inc………………………………………………………………4 2.1 Background of Dell Inc. ………………………………………………………4 2.2 International activities of Dell Inc. ……………………………………………5 3). International ethical issues facing Dell Inc. ………………………………………6 3.1 Employment Practices…………………………………………………………6 3.2 Environmental Pollution………………………………………………………7 4). Apply relevant theories of ethical decision-making………………………………8 4.1 Supplier Responsibility………………………………………………………8 4.2 Environment Responsibility…………………………………………………9 5). Actions taken by Dell Inc.…………………………………………………………10 5.1 Supplier Responsibility………………………………………………………10 5.2 Environmental Protection……………………………………………………11 6). Recommendations…………………………………………………………………12 7). Appendix ……………………………………………………………………………13 Appendix I Dell’s code of ethics…………………………………………………13 Appendix II Reference……………………………………………………………15

Executive Summary
Background
This is a report on the major international ethical issues. In the report, we will do an in-depth study of the major international ethical issues facing a well-known multinational firm, Dell Inc., in following aspects: * Examine the firm’s announced policies on the ethics

* Identify the major international ethical issues facing the firm. * Evaluate the appropriateness of the actions taken by the firm to deal with the ethical issues. * Propose recommendations.

Learning goals:
* To demonstrate effective consideration of ethical issues in business situations * To equip students with high recognition of ethics in business situations

Introduction to Dell Inc
Background
Dell Inc. is a multinational information technology corporation, which was founded in 1984 by Michael Saul Dell with capital of $1000. The corporation focuses on developing, selling and supporting personal computers and computer-related products. Michael Dell runs his business on a very simple concept: by selling personal computer-systems directly to customers, the company can have a better understanding of customers' needs and then provide the most effective computing solutions to meet and satisfy those needs. Michael Dell insists on this concept and spent several years developing it into two important strategies, Build-to-Order sales model and Zero-Inventory Management, which have contributed significantly to Dell’s success. International activities

Dell Inc. conducts its operations all over the world. Basically, Dell’s plants in the world are located mainly in the following three areas: United States: Austin, Texas; Winston-Salem, North Carolina and Miami, Florida Europe: Braknel, UK; Łódź, Poland and Limerick, Ireland

Asia: Penang, Malaysia; Xiamen, China; Bangalore, India; Chennai, India In these plants, Dell performs its international manufacturing activities in good order. How does Dell conduct its international activities?

Dell has extensive Internet systems which tie suppliers, managers and customers closely to each other. Almost all the activities conducted, beginning with receiving orders to shipping finished products to customers, rely on these systems. * Receiving orders

Over half of the orders Dell receives are sent via Internet and some by telephone. In one minute after the customer sends the order, the controller will receive the message and after a quick analysis by computer, the controller will send detailed information about the number, specification, model and accessories, to the relevant parts suppliers. * Manufacturing process

Dell's manufacturing process covers assembly, software installation, functional testing and quality control. All these processes are running under accurate calculations of computers and are staged and synchronized...
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