Reference to Gartner's Work

Only available on StudyMode
  • Topic: Starship Enterprise, Instant messaging, Microsoft Office Communications Server
  • Pages : 15 (4464 words )
  • Download(s) : 477
  • Published : July 28, 2010
Open Document
Text Preview
Research
Publication Date: 3 December 2009 ID Number: G00173005

Predicts 2010: Video, Cloud and UC Services Loom Large in Enterprise Communications Kathie Hackler, Bob Hafner, Bern Elliot, Daniel O'Connell, Steve Blood, Scott Morrison

Demand for video, cloud and unified communications (UC) services will result in new enterprise network architectures, services and sourcing challenges. This document offers strategic planning assumptions and recommendations for enterprise users and technology vendors through to 2015. Key Findings • • • • By 2015, over 200 million workers globally will run corporate-supplied videoconferencing from their desktops. By 2012, 40% of enterprises will adopt a blend of cloud- and premises-based approaches to meet their UC needs. By 2015, large companies will cut the number of vendors they use to deploy UC solutions by 60%, but they will still need at least three vendors for a full UC solution. Through 2012, companies will pay at least 20% more for telephony than they do today.

Recommendations
Enterprises: • • • Base network plans on the assumption that desktop video will be more pervasive. Build desktop video requirements into your selection process for UC. Carefully consider the merits of consolidation when developing a vendor strategy for UC, but recognize that a multivendor approach will be best for most organizations.

Technology providers: • • • Build a coherent road map that includes video and cloud-based UC services, in addition to premises-based services. Take a UC-centric view of the needs of clients as a step toward making video an integral part of UC systems. Invest in interoperability with a wide range of Internet Protocol (IP) voice and e-mail vendor "ecosystems" to ensure differentiation and acceptance in complex multivendor deals.

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

TABLE OF CONTENTS
Analysis ............................................................................................................................................. 3 1.0 What You Need to Know ................................................................................................ 3 2.0 Strategic Planning Assumptions..................................................................................... 3 3.0 A Look Back ................................................................................................................. 10 3.1 On Target: 2007 ............................................................................................. 10 3.2 Missed: 2008 .................................................................................................. 10

Publication Date: 3 December 2009/ID Number: G00173005 © 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved.

Page 2 of 11

ANALYSIS

1.0 What You Need to Know
Traditional communications infrastructure, which was characterized by scarce bandwidth, telcodefined services and hardware-centric infrastructure, is giving way to a new order. Infrastructure has been commoditized and communications services are becoming Web- and software-centric. Networks are becoming more open and controllable with application software. Personal video is already mainstream in the consumer market and is...
tracking img