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1. Explain why it would be difficult to conclude that perfectly acceptable skill-based pay systems can be developed for engineers, teachers, and machinists.(chuong 6> trả lương theo băngg cấp, theo kĩ năng. Càng nhiều bằng cấp càng được nhiều tiền. có kĩ năng tốt nhưng performance k tốt, tổ chức k cần nhiều kĩ năng quá)
2. What should managers of diverse workforce know about differences in values among individuals?( chương 2: giá trị mục tiêu sẽ tìm hiểu đk cá nhân)
3. Some people believe that perception is a more important explanation of behavior than is reality. Why is this assumption about perception made?( chương 3)
4. How could equity theory be used to explain a student’s motivation level in a specific class she is taking?(chương 5)
5. Some individuals believe that compromise isn’t a good conflict resolution technique because there is no distinct winner and the decision reached is probably not ideal for either group. What are your beliefs about compromise as a conflict resolution technique?
6. Some cynics comment that the golden rule is “Those who have the gold make the rules”. Discuss this statement in light of your understanding of the various power bases.
7. Collect information on Michael Eisner’s work at the Walt Disney Studio. After reviewing your sources, write a brief report indicating which type of leader he is in the company: task-oriented, person-oriented, or charismatic. Why?
8. Explain why an organization must use various department bases at different levels of the structure.
9. Discuss how technology and environment certainty interact to determine the most effective organization.
10. What, if anything, can managers do to remove barriers to communication that are beyond their direct control?

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