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Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region : Journal of the Operational Rese…

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JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY | GENERAL PAPER

Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta region
King Lun Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse & Xiao
Ang Lu
Journal of the Operational Research Society (2013)

doi:10.1057/jors.2013.121

Received 25 January 2012 Accepted 28 August 2013 Published online 23 October 2013

Abstract
Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that
(i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.
Keywords: logistics; service quality; information technology; Hong Kong and Pearl River Delta Region

1. Introduction
As the world is becoming increasingly interconnected and interdependent, the logistics industry continues to look for strategic elements and information technology (IT) solutions to bridge three flows (physical goods, cash and information), streamline the
Supply Chain and

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