Patient Demographics
Traditional clinical outcome measurements, such as mortality and complication rates, have been shown to insufficiently present the patient’s perspective of the level of health care provided. Moreover, quality of life assessment has been criticized for being a biased view of healthcare providers, not the patients (1), and cost-effectiveness analyses of quality of life only look at the clinical outcomes through an economic lens.
During the past two decades, the United States healthcare industry has been progressively shifting toward a more “consumer-directed industry” , focusing on translating patients experience into scoring systems through designated questionnaires (2). Patient satisfaction surveys are increasingly incorporated into clinical …show more content…
(7), the authors reviewed the Press Ganey™ survey used in an orthopedic spine surgery clinic to explore the factors that impact patient satisfaction. The authors randomly sampled a total of 352 patients into electronic and written surveys, and data was collected over a 49 months period. The most common diagnosis was lumbar stenosis, and the least common diagnosis was myelopathy. Therefore, this patient sample, to some extent, represented the spine surgery clinic patient population. After randomization, the authors divided the factors that impact patient satisfaction into three groups: (i) patient demographics, (ii) aspects of the clinical encounter, including waiting time; time spent by the provider; and time since last visit, and (iii) patient pain score. Of these factors, both time spent by the provider and pain score were found to have a statistically significant effect on patient satisfaction …show more content…
This study represents a starting point for other researchers in spine surgery community to thoroughly explore the factors that significantly play a role in patient experience, and to investigate their effect on reported patient outcomes. The authors proposed that increasing the time spent by the providers might potentially increase satisfaction scores. This suggestion should be considered by physicians in any
During the past two decades, the United States healthcare industry has been progressively shifting toward a more “consumer-directed industry” , focusing on translating patients experience into scoring systems through designated questionnaires (2). Patient satisfaction surveys are increasingly incorporated into clinical …show more content…
(7), the authors reviewed the Press Ganey™ survey used in an orthopedic spine surgery clinic to explore the factors that impact patient satisfaction. The authors randomly sampled a total of 352 patients into electronic and written surveys, and data was collected over a 49 months period. The most common diagnosis was lumbar stenosis, and the least common diagnosis was myelopathy. Therefore, this patient sample, to some extent, represented the spine surgery clinic patient population. After randomization, the authors divided the factors that impact patient satisfaction into three groups: (i) patient demographics, (ii) aspects of the clinical encounter, including waiting time; time spent by the provider; and time since last visit, and (iii) patient pain score. Of these factors, both time spent by the provider and pain score were found to have a statistically significant effect on patient satisfaction …show more content…
This study represents a starting point for other researchers in spine surgery community to thoroughly explore the factors that significantly play a role in patient experience, and to investigate their effect on reported patient outcomes. The authors proposed that increasing the time spent by the providers might potentially increase satisfaction scores. This suggestion should be considered by physicians in any