Patient Communication Vs. Non-Verbal Communication
Table of Contents
1. Introduction 2
1.1. Doctor-Patient Interactions 2
1.2. Verbal Versus Non-verbal Communication 3
2. Background 4
3. Healthcare Communication Outcomes 5
3.1. Diagnostic Accuracy 5
3.2. Adherence 5
3.3. Patient Satisfaction 6
3.4. Patient Safety 6
3.5. Access 7
3.6. Prevention 7
3.7. Team Satisfaction 8
3.8. Consent 8
3.9. Malpractice Risk 9
4. Summary 10
5. References 12
1. Introduction
The quality of care (QoC) perceived by a patient during the medical encounter has implications for patient recovery and health maintenance. Patients who believe they have received poor QoC are less likely to adhere to doctor recommendations. A major influence on perceived QoC is the communication, both verbal and non-verbal, between the doctor and patient.
The …show more content…
Thiedke CC. (January 2007). What do we really know about patient satisfaction? Family Practice Management, 33-36. pubmed
19. Team strategies and tools to enhance performance and patient safety (TeamSTEPPS), Department of Defense and Agency for Healthcare Research and Quality http://www.ahrq.gov/qual/teamstepps/
20. Lein C., & Wills CE. (2007). Using patient-centered interviewing skills to manage complex patient encounters in primary care. American Academy of Nurse Practitioners, 19:215-220. pubmed
21. DiMeglio K, Lucas, S. Lucas, & Padula, C. (2005). Group Cohesion and Nurse Satisfaction. Journal of Nursing Administration. 35:3 , 110-120. pubmed
22. Larson, E. B., & Yao, X. (2005). Clinical empathy as emotional labor in the patient-physician relationship. Journal of American Medical Association, 293(9), 100-1106. pubmed
23. Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of malpractice claims. Baylor University Medical Center Proceedings, 16, 157-161. pubmed
24. Beckman, H. B., Markakis, K. M., Suchman, A. L., & Frankel, R. M. (1994). The doctor-patient relationship and malpractice. Lessons from plaintiff depositions. Archives of Internal Medicine, 154(12) 1365-1370.
1. Introduction 2
1.1. Doctor-Patient Interactions 2
1.2. Verbal Versus Non-verbal Communication 3
2. Background 4
3. Healthcare Communication Outcomes 5
3.1. Diagnostic Accuracy 5
3.2. Adherence 5
3.3. Patient Satisfaction 6
3.4. Patient Safety 6
3.5. Access 7
3.6. Prevention 7
3.7. Team Satisfaction 8
3.8. Consent 8
3.9. Malpractice Risk 9
4. Summary 10
5. References 12
1. Introduction
The quality of care (QoC) perceived by a patient during the medical encounter has implications for patient recovery and health maintenance. Patients who believe they have received poor QoC are less likely to adhere to doctor recommendations. A major influence on perceived QoC is the communication, both verbal and non-verbal, between the doctor and patient.
The …show more content…
Thiedke CC. (January 2007). What do we really know about patient satisfaction? Family Practice Management, 33-36. pubmed
19. Team strategies and tools to enhance performance and patient safety (TeamSTEPPS), Department of Defense and Agency for Healthcare Research and Quality http://www.ahrq.gov/qual/teamstepps/
20. Lein C., & Wills CE. (2007). Using patient-centered interviewing skills to manage complex patient encounters in primary care. American Academy of Nurse Practitioners, 19:215-220. pubmed
21. DiMeglio K, Lucas, S. Lucas, & Padula, C. (2005). Group Cohesion and Nurse Satisfaction. Journal of Nursing Administration. 35:3 , 110-120. pubmed
22. Larson, E. B., & Yao, X. (2005). Clinical empathy as emotional labor in the patient-physician relationship. Journal of American Medical Association, 293(9), 100-1106. pubmed
23. Huntington, B., & Kuhn, N. (2003). Communication gaffes: A root cause of malpractice claims. Baylor University Medical Center Proceedings, 16, 157-161. pubmed
24. Beckman, H. B., Markakis, K. M., Suchman, A. L., & Frankel, R. M. (1994). The doctor-patient relationship and malpractice. Lessons from plaintiff depositions. Archives of Internal Medicine, 154(12) 1365-1370.