Organizational Structure and Culture
KSAs – Knowledge/Skills/Abilities
[Taken from the Federal Government, Office of Personnel Management 2008]
KSA Description
Knowledge – Mastery of facts, range of information in subject matter area.
Skills – Proficiency, expertise, or competence in given area; e.g., science, art, crafts.
Abilities – Demonstrated performance to use knowledge and skills when needed.
KSA Definitions [General Employee Competencies]
Interpersonal Skill
Is aware of, responds to, and considers the needs, feelings, and capabilities of others. Deals with conflicts, confrontations, disagreements in a positive manner, which minimizes personal impact, to include controlling one’s feelings and reactions. Deals effectively with others in both favorable and unfavorable situations regardless of status of position. Accepts interpersonal and cultural diversity.
Team Skill
Establishes effective working relationships among team members. Participates in solving problems and making decisions.
Communications
Presents and expresses ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written. Actively listens to what others are saying to achieve understanding. Shares information with others and facilitates the open exchange of ideas and information. Is open, honest, and straightforward with others.
Planning and Organizing
Establishes courses of action for self to accomplish specific goals [e.g., establishes action plans]. Identifies need, arranges for, and obtains resources needed to accomplish own goals and objectives. Develops and uses tracking systems for monitoring own work progress. Effectively uses resources such as time and information.
Organizational Knowledge and Competence
Acquires accurate information concerning the agency components, the mission[s] of each relevant organizational unit, and the principal programs in the agency. Interprets and utilizes information about the formal and informal
[Taken from the Federal Government, Office of Personnel Management 2008]
KSA Description
Knowledge – Mastery of facts, range of information in subject matter area.
Skills – Proficiency, expertise, or competence in given area; e.g., science, art, crafts.
Abilities – Demonstrated performance to use knowledge and skills when needed.
KSA Definitions [General Employee Competencies]
Interpersonal Skill
Is aware of, responds to, and considers the needs, feelings, and capabilities of others. Deals with conflicts, confrontations, disagreements in a positive manner, which minimizes personal impact, to include controlling one’s feelings and reactions. Deals effectively with others in both favorable and unfavorable situations regardless of status of position. Accepts interpersonal and cultural diversity.
Team Skill
Establishes effective working relationships among team members. Participates in solving problems and making decisions.
Communications
Presents and expresses ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written. Actively listens to what others are saying to achieve understanding. Shares information with others and facilitates the open exchange of ideas and information. Is open, honest, and straightforward with others.
Planning and Organizing
Establishes courses of action for self to accomplish specific goals [e.g., establishes action plans]. Identifies need, arranges for, and obtains resources needed to accomplish own goals and objectives. Develops and uses tracking systems for monitoring own work progress. Effectively uses resources such as time and information.
Organizational Knowledge and Competence
Acquires accurate information concerning the agency components, the mission[s] of each relevant organizational unit, and the principal programs in the agency. Interprets and utilizes information about the formal and informal