Ops 571 Week 3 Process Analysis

Process Design and Matrix Summary
Shantelle M. Belk
OPS/571
June 15, 2015
Abdoulaye Keita
Process Design and Matrix Summary
This executive summary will be used to outline the design approach for Sports Clips Haircuts. In this summary the details that will be provided cover the process design approach, the production line, in addition to any personal attention approaches located within the process design matrix. Sports Clips Haircuts is a company that prides itself on the exceptional quality of customer service, reasonably priced haircuts, and a sports themed relaxing atmosphere for men and boys to get a haircut. Paramount to their business model is the belief that extraordinary customer service is the only way to run and be successful in business. They make a point to offer every customer individual attention. Promising that each and every customer is happy with every haircut they receive.
Process Design and Approach:
Sports Clips understands that consumers’ moods are ever changing and it is important to expect and cater to those changes. According to sportsclips.com (2015), “Sport Clips is like no other place you’ve ever gotten your hair” (About-Us, 2015). Haircut packages vary with names like MVP, Triple Play, and Extra Innings. Each level of haircut included a both hot towel treatment and massage. Sports Clips Haircuts also use only top of the line hair products on their customers. They feel that the umbrella method to discount haircuts is an immediate contradiction to customer service. Every guest is made to feel comfortable and