Hotel & Resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. Resorts are places, towns or sometimes commercial establishment operated by a single company. An establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of cottages, a room with a bed has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control, function hall for events, spa and an in-house restaurant. The cost and quality of hotel & resorts are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards especially those of smaller establishments have improve considerably. Today, many systems have used an automation process like using online computer system, due to the efficiency and accuracy. “Online Hotel & Resort Reservation System” is a transaction processing system that has more advantages rather than a manual Hotel & Resort Reservation. Prior to the Internet, travelers could write, telephone the hotel directly, or use a travel agent to make a reservation. Nowadays, hotel & resorts have their own website where anyone can view information on prices and deals. Today, most of the Hotel & Resorts provide goods and services using online computer system. It helps to perform task in an easy way with less time consumed and enhance the operating efficiency, improve the service experience as well as provide a means to access markets on a global basis.
Significance of the Study
We want to know the reasons of hotel & resort in using manual reservation and conduct a study towards the topic because we notice some of the hotel & resort still use manual reservation. The study will emphasize the effects of using manual reservation and how an online computerized...