Health and Social Care
UNIT 1 - PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality. TASKS There are two tasks to this assignment. TASK 1 2 TASK 1 1. Identify four different reasons why people communicate. EVIDENCE Short answer questions Case study OUTCOMES 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.4, 3.5 4.1, 4.2, 4.3, 4.4
•To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of older people. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and social care setting between: 2. Explain how effective communication can affect relationships in an adultpreferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. • Colleagues and other professionals
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective • Individuals using the service and their carers interpersonal skills. There are several different forms of communication used in a health and social care environment. probably looks at verbal and non-verbal communication methods. Asking and Observing is This unit the best way of establishing the individual’s You will gain anand language needs as this would immediately allow me to to make sure that communication understanding of the communication cycle, looking at how establish their communication is effective and messages understood at each stage. You will also learn to usual language, if they are visually or hearing impaired etc. Check the Care plan for the recognise a range of factors whichThe Care plan can be acommunication. You will then the individuals communication needs. may create barriers to good source of information on consider ways in which these barriers may be overcome, includingerroruse of alternative needs of the resident, but if documented incorrectly due to human the this method forms of communication. first two don’t provide you with the needed information you could becomes ineffective. If the
ask resident’s family, friends, doctor or other professionals who have worked with the individual. This is another effective method, only to be used if the first two fail. 1
Health and Social Care
3. Identify three ways of finding out the communication and language...
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