NTC/361
March 24, 2014
Jamie Berry
Executive Summary
The following paper will be addressing the Risk and Quality management of one of the leading health care organizations in the world today and an organization whose benefits many of us have had the pleasure of experiencing: Kaiser Permanente, which is one of the most esteemed and flourishing organizations within the health care field. Kaiser Permanente provides and offers leading health care technologies, outstanding doctors, emergency services, laboratory needs, pharmaceuticals, and other hospital services among other things. They also have a very detailed and successful risk and quality management program which they enforce within their various organizations. …show more content…
In fact Health Care organizations may face a magnitude of issues which are not seen in other types of organizations. This is mainly due to the nature of having to deal with not only their employees but also with the welfare and wellbeing of so many different patients. However, as you can imagine some internal factors that this organization or any other health care organization may face would be training, customer services, and services rendered to the patients. In addition, some external factors that can affect the quality of an organization would be third party vendors, budget cuts, and technical issues with electronic medical records or even any other technology system. These factors could be detrimental to any organization if not addressed properly and quickly. However, one of the reasons that Kaiser is considered one of the leading health care organizations is that Kaiser has a very large focus on quality management and wants to makes sure they are always providing the best quality. Their attention to detail is not only evident in how they perform but also in the reputation that they have acquired based on their extreme attention to these details. According to “Health Span” (n.d). “The Kaiser Permanente Quality Management program was designed to improve the quality and safety of clinical care and the quality of services …show more content…
According to the organization’s website in 2002, Kaiser Permanente and CAPH/SNI entered into a formal business cooperative effort to broaden their ability to offer quality care as well as work towards improving the type of health care that is available in many communities regardless of their economic standing. This goal is not only one that would benefit the communities in which they are used but also serve to broaden the vision of those involved in the partnership at the state and local levels between community health care providers, organizations and leaders and staff of Kaiser Permanente to cooperate towards mutal objectives which