NT2799 Oral exam Study Guide
Topic 1
Level 1 Internal components of a computer.
a. CPU
b. GPU
c. Motherboard
d. Power supply
e. RAM
Level 2 explain in simple terms the I/O process
a. You input information perhaps via a keyboard or mouse to the computer and you receive output via a monitor or printer or some such device
Level 3 You type “abcd” but the locally attached printer prints garbled text. How do you go about resolving this issue?
a. Check cables (physical layer first)
b. Update print drivers (didn’t solve)
c. Make the wrong driver is installed.
d. If nothing works perhaps the printer is defective
Topic 2
Level 1 What is the OSI model?
a. 7 layered model Physical, data link, network, transport, session, presentation, application.
Level 2 Use the OSI model to explain how an email message from you gets read by the recipient on his/her computer.
a. User uses application to type email
b. It travels down each layer to the physical layer and is sent via some physical media to the destination and goes back up the OSI model.
Level 3 A user reports that they cannot download a file from the internet. Using the OSI model what are some of the questions a network administrator may ask to troubleshoot this problem?
a. Physical connectivity/wireless connectivity
b. Internet connectivity
c. Changes since the last time it worked
d. Check IP address (ipconfig)
e. Ping
f. (make sure to do these in OSI order and this is not in order yet)
g. Is it just this user or are other users having problems?
h. Check the website to see if there are problems with the site.
Topic 3 SOHO (small office home office) Broadband
Level 1 Describe popular broadband solutions available to consumers in today’s market.
a. Get an ISP like COX or AT&T
a. AT&T – DSL
b. COX – Cable
c. Satellite
Level 2 Design a board band solution for a home network that will accommodate access from multiple servers, computer, printers, TVs, phones and mobile devices for the home entertainment and date
Level 1 Internal components of a computer.
a. CPU
b. GPU
c. Motherboard
d. Power supply
e. RAM
Level 2 explain in simple terms the I/O process
a. You input information perhaps via a keyboard or mouse to the computer and you receive output via a monitor or printer or some such device
Level 3 You type “abcd” but the locally attached printer prints garbled text. How do you go about resolving this issue?
a. Check cables (physical layer first)
b. Update print drivers (didn’t solve)
c. Make the wrong driver is installed.
d. If nothing works perhaps the printer is defective
Topic 2
Level 1 What is the OSI model?
a. 7 layered model Physical, data link, network, transport, session, presentation, application.
Level 2 Use the OSI model to explain how an email message from you gets read by the recipient on his/her computer.
a. User uses application to type email
b. It travels down each layer to the physical layer and is sent via some physical media to the destination and goes back up the OSI model.
Level 3 A user reports that they cannot download a file from the internet. Using the OSI model what are some of the questions a network administrator may ask to troubleshoot this problem?
a. Physical connectivity/wireless connectivity
b. Internet connectivity
c. Changes since the last time it worked
d. Check IP address (ipconfig)
e. Ping
f. (make sure to do these in OSI order and this is not in order yet)
g. Is it just this user or are other users having problems?
h. Check the website to see if there are problems with the site.
Topic 3 SOHO (small office home office) Broadband
Level 1 Describe popular broadband solutions available to consumers in today’s market.
a. Get an ISP like COX or AT&T
a. AT&T – DSL
b. COX – Cable
c. Satellite
Level 2 Design a board band solution for a home network that will accommodate access from multiple servers, computer, printers, TVs, phones and mobile devices for the home entertainment and date