Mr. Robert Gnuse2-24-2013
Management 3600 W01
“Moto: Coming to America”
Introduction wrong font used, Prefer Times New Roman 12
Mr. Moto is a Japanese businessman from KKD, an auto parts supplier who are looking at expanding into the United States. In order to do so, they need to hire a US building contractor. After a year and a half of research, KKD has chosen to use Allmack because of their superior delivery system, architects, and suppliers of raw materials. Moto became very uncomfortable with the attitude and climate of the meeting when meeting with Mr. Cromwell, the President of Allmack, and George Kubushevsky for the first time, especially while exchanging business cards. During the next few weeks, while he was chauffeured around by Kubushevsky, Moto and he went out for a drink and they began to open up and talk about their families and hope for the future. From that time on, Moto and Kubushevsky were a team, often going out to bars and meeting new people. When Kubushevsky had moved away and Moto was closing the deal with Allmack, he noticed how the lawyer, Sue Smith, had prepared extensively for the case. It was at that time he understood how much he had learned and grown from moving and working in the United States, meeting Kubushevsky, and working with Crowell. Good intro with focus for the reader Key Issues Good list
Some key issues involved in this case are:
* Differences in Business Card Etiquette
* Giving of Gifts
* Differences in the Decision Making Process
* Social Interactions Between Co-Workers
* Loyalty to Home and Company
* Role of Women in the Workplace
* Cultural differences – a broader way of addressing several of your items. Analysis of Key Issues
The first key issue Moto was engaged in was the difference in the business card etiquette. In Japan the exchange of business cards, called meishi, is an essential part of business etiquette. Business cards are considered an extension of the individual, so it is proper to carefully read and memorized all pertinent information (Roland, n.d.). When Moto saw Cromwell for the first time, Japanese culture indicates a serious moment when exchanging business cards. Cromwell flew past it and when handed Moto’s card, stuffed it into his pocket without a glance. Stuffing the card into a pocket like a tissue is considered to be extremely rude. A person is supposed to take their time to read the card and place it into a business card holder (Williams, n.d.). To Moto, his card was who he was; it told the story of his position, where he graduated, and the hard work it took to achieve his position. The next key issue is the giving of gifts. In Japan, gift giving is seen as an art form. It is an important part of Japanese business protocol (Williams, n.d.). While meeting with Mr. Crowell, Moto was flustered in trying to find a way to give him the gift, as it is only appropriate to give the gift near the end of the meeting. His wife had spent nearly a day trying to find the perfect gift to give Mr. Crowell. For the Japanese, before accepting the gift, it is polite to modestly refuse the gift, then open it in private, away from the gift giver (1-World Global Gifts, n.d.). Mr. Crowell did neither, causing Moto great discomfort. Also, to receive a gift and not reciprocate it is considered a great disrespect, which neither Kubushevsky nor Mr. Crowell did.
The decision making process in both the Japanese and U.S. culture are vastly different, as seen when Moto needed documentation to send back to his ringi. A ringi is the process used by Japanese businesses that ensure all people will be involved in implementing a decision will have a say in making that decision in the first place (Parrish, n.d.). The American decision style reflects a higher need for achievement; decisions tend to either respond to challenges or create opportunities for their efforts to be recognized and praised by others. The Japanese...
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