* What are the business goals of SFPUC? How is knowledge management related to those goals? * To supply some of the purest drinking water in the world to San Francisco and neighbouring Santa Clara and San Mateo counties; and the Wastewater division handles flushed and drained water to significantly reduce pollution in the San Francisco Bay and Pacific Ocean. The mission of this organization is to provide San Francisco and its Bay Area customers with reliable, high-quality, affordable water and wastewater treatment while efficiently and responsibly managing human, physical, and natural resources.
* KMS would help the organization to work smoothly by keeping the employees updated about the company’s information. * KMS would help them to keep their data up-to-date.
* They will not search for files everywhere, just type it in the search box and one can view it. * It makes employees working easier.
* New employees can be trained through KMS.
* Customers can view the company information through KMS.
* What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges? * The two major challenges SFPUC faced were successfully capturing, managing, and transferring this knowledge, and maintaining reliability and accountability despite a large influx of new workers.
* SFPUC expected that a significant portion of its employees—about 20 percent—would retire in 2009. * The majority of these positions were technical.
* The training of new employees would be more complicated, and maintaining knowledge of the retiring workers would be critical to all areas of SFPUC’s business processes.
* Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC. * With EPC, SFPUC would be able to maintain continuity from older to newer employees more easily. SFPUC was impressed that the system would span all four of its...
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