MIS 1

6/28/2013

Management Information Systems
MANAGING THE DIGITAL FIRM, 12TH EDITION GLOBAL EDITION

Chapter 13
BUILDING INFORMATION SYSTEMS

VIDEO CASES
Case 1: IBM: Business Process Management in a Service-Oriented Architecture and Managing Projects
Case 2: Rapid Application Development With Appcelerator
Instructional Video 1: Salesforce and Google: Developing Sales Support Systems with
Online Apps

Management Information Systems
CHAPTER 13: BUILDING INFORMATION SYSTEMS

Learning Objectives

• How does building new systems produce organizational change?
• What are the core activities in the systems development process?
• What are the principal methodologies for modeling and designing systems?
• What are the alternative methods for building information systems?
• What are new approaches for system building in the digital firm era?
2

© Pearson Education 2012

Management Information Systems
CHAPTER 13: BUILDING INFORMATION SYSTEMS

Systems as Planned Organizational Change

• Structural organizational changes enabled by IT
1. Automation
• Increases efficiency
• Replaces manual tasks
2. Rationalization of procedures
• Streamlines standard operating procedures
• Often found in programs for making continuous quality improvements
– Total quality management (TQM)
– Six sigma
3

© Pearson Education 2012

1

6/28/2013

Management Information Systems
CHAPTER 13: BUILDING INFORMATION SYSTEMS

Systems as Planned Organizational Change

• Structural organizational changes enabled by IT
3. Business process redesign
• Analyze, simplify, and redesign business processes • Reorganize workflow, combine steps, eliminate repetition 4. Paradigm shifts
• Rethink nature of business
• Define new business model
• Change nature of organization
4

© Pearson Education 2012

Management Information Systems
CHAPTER 13: BUILDING INFORMATION SYSTEMS

Systems as Planned Organizational Change
ORGANIZATIONAL
CHANGE CARRIES