Managing Conflict in the Workplace Week 5

Pages: 5 (616 words) Published: April 6, 2014
Application 5.1
Think of two different contexts (A and B) where you have a conflict, disagreement, argument, or disappointment with someone. An example might be someone you live with and a work associate. Then, according to the following scale, fill in your scores for situation A and situation B. For each question, you will have two scores.For example, on question 1 the scoring might look like this: 1. 2 | 4 Write the name of each person for the two contexts here:

Person A ___________________ Person B _________________

Avoidance Totals
Competitions Totals
Compromise Totals
Question #
A
B
Question #
A
B
Question #
A
B
1
2
4
2
4
3
3
2
4
6
2
4
7
2
3
8
3
4
11
4
5
12
2
2
13
4
4
16
2
5
17
4
4
18
4
4
21
3
5
22
3
2
23
3
4
Total
13
23
 
15
14
 
16
20

Accomodation Totals
Collaboration Totals
Question #
A
B
Question #
A
B
4
4
4
5
4
4
9
4
4
10
4
4
14
4
4
15
4
4
19
2
2
20
4
4
24
4
4
25
4
2
 
18
18
 
20
18

Application 5.2

2. For those who have different answers, answer this question: “What is it about the two situations that prompts me to use different styles?” I think that each situation needs to be evaluated and handled differently. For instance, the things that I would say to my husband in my conflict would not be appropriate to say to my co-worker that I barely know. I have to say the way that I handle conflict at home is completely different than at work. For me, it depends on the person, how well I know them, and the environment I am in. I think that my accommodation style is the same for both situations because ultimately I want to avoid conflict both in my personal life and business life. I do not like being involved in conflict, even though I ultimately know that some of it is for the best. At work, I prefer to avoid it more as it shows in my score. At home, I am much more comfortable…comfortable with the environment and the people in my life. Although it sounds terrible, it is much easier to get in an argument with my husband than a co-worker at work. Ultimately I know that my husband and I will work it out, although you don’t always know that with your co-workers. At work, I feel like I have a reputation that I have to uphold. I do not want to be known as someone who often engages in conflict nor is a difficult employee.

4. What are the advantages of using different styles across the two situations?

I think that a huge advantage of using different styles in the two situations is that you can control how you engage in the conflict and how others view you. For instance, at work you don’t want to be viewed as a confrontational employee or one that engages in a lot of conflict. I try to use the compromise style at work more as well. This would be to resolved the conflict even before it happens or in the midst of it. So in my case, by avoiding conflict and trying to compromise more at work, my reputation is that I am always happy and a team-player. 5. Do personal situations and less personal situations call for different styles?

As I stated above, I think that it is easier to get in an argument in your personal life because you know that ultimately it will be resolved..eventually anyways. Plus I am more comfortable with the people in my personal life than outside of it. I would say that the conflict in my personal life happens much more than outside of it on a regular basis, mostly because I try to avoid it outside of my personal life much more. At work, I am the team member that ultimately wants everyone to get along, whereas at home I will fight for something I believe in. My score reflects this belief…especially if you look at the drastic difference in the avoidance style score.
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