MN501: Advanced Nursing Roles
Conflict Resolution
Britton Lerch
Due Date: September 29, 2015
Kaplan University
MN501: Advanced Nursing Roles
Dr. Dallred Conflict Resolution
Conflicts occur because of the different points of view. They can also happen because of various morals, values, and work ethic. In a multinational team there is bound to be conflicts. Those conflicts will transpire and require resolution. Problem solving with negotiations can lead to a quick resolution.
Communication
Communication is essential with resolving workplace conflicts. Communicate clearly and frequently. No employee wants to be uninformed or left out of the loop, especially regarding important decisions. Communicating with each other not only helps everyone to do a better job, it …show more content…
The nurse practitioner is constantly seeing the physician’s patients that are not within her scope of practice. The nurse practitioner, now feeling overwhelmed, did not manage emotions very well as the conflict encounter was in the presence of other employees. Initially, the physician was embarrassed with the lack of respect in a public location; however, he chose to attempt to defuse the situation by managing his emotions and attempt co-operative power strategies (Conflict Resolution Network, 2015).
Willingness to Resolve
The nurse practitioner realized that the physician’s lack of knowledge with her scope of practice was the issue clouding this conflict (Conflict Resolution Network, 2015). The nurse practitioner was willing to sit down and listen to what the physician needed from other colleagues. The physician was willing to listen to the nurse practitioner to learn and determine what areas were outside of her scope of practice. Both agreed that if/when new issues arise they would consult with each other.
Mapping the …show more content…
For example, they are both aware that conflicts do arise; however, the approach that the nurse practitioner took with angrily addressing the physician in a public location was not acceptable to the physician. They agreed on a mutual private location in an adjacent lounge from both their offices to discuss and brainstorm about differences.
Introduction to Negotiation
The nurse practitioner was very hard on the physician, rather than the issue. If the nurse practitioner will remain focused on the issue, while emphasizing common ground, this will help the nurse practitioner with making a clear argument. The nurse practitioner did not do a good job with initially handling emotions and this can hinder negotiations with the physician (Conflict Resolution Network, 2015).
Introduction to Mediation
The nurse practitioner and physician were able to resolve their conflict. However, there are times that it is best to use a mediator to have an informal discussion about the disagreement. A human resource representative is an objective, supporting, individual that will not judge but steer the two employees in the right direction to obtain a win win situation for the patient and healthcare organization (Conflict Resolution Network,
Britton Lerch
Due Date: September 29, 2015
Kaplan University
MN501: Advanced Nursing Roles
Dr. Dallred Conflict Resolution
Conflicts occur because of the different points of view. They can also happen because of various morals, values, and work ethic. In a multinational team there is bound to be conflicts. Those conflicts will transpire and require resolution. Problem solving with negotiations can lead to a quick resolution.
Communication
Communication is essential with resolving workplace conflicts. Communicate clearly and frequently. No employee wants to be uninformed or left out of the loop, especially regarding important decisions. Communicating with each other not only helps everyone to do a better job, it …show more content…
The nurse practitioner is constantly seeing the physician’s patients that are not within her scope of practice. The nurse practitioner, now feeling overwhelmed, did not manage emotions very well as the conflict encounter was in the presence of other employees. Initially, the physician was embarrassed with the lack of respect in a public location; however, he chose to attempt to defuse the situation by managing his emotions and attempt co-operative power strategies (Conflict Resolution Network, 2015).
Willingness to Resolve
The nurse practitioner realized that the physician’s lack of knowledge with her scope of practice was the issue clouding this conflict (Conflict Resolution Network, 2015). The nurse practitioner was willing to sit down and listen to what the physician needed from other colleagues. The physician was willing to listen to the nurse practitioner to learn and determine what areas were outside of her scope of practice. Both agreed that if/when new issues arise they would consult with each other.
Mapping the …show more content…
For example, they are both aware that conflicts do arise; however, the approach that the nurse practitioner took with angrily addressing the physician in a public location was not acceptable to the physician. They agreed on a mutual private location in an adjacent lounge from both their offices to discuss and brainstorm about differences.
Introduction to Negotiation
The nurse practitioner was very hard on the physician, rather than the issue. If the nurse practitioner will remain focused on the issue, while emphasizing common ground, this will help the nurse practitioner with making a clear argument. The nurse practitioner did not do a good job with initially handling emotions and this can hinder negotiations with the physician (Conflict Resolution Network, 2015).
Introduction to Mediation
The nurse practitioner and physician were able to resolve their conflict. However, there are times that it is best to use a mediator to have an informal discussion about the disagreement. A human resource representative is an objective, supporting, individual that will not judge but steer the two employees in the right direction to obtain a win win situation for the patient and healthcare organization (Conflict Resolution Network,