LP9 Assignment
LP9 Assignment: Dealing with Conflict
1. Deal directly with the conflict
The cause of this conflict is Lee himself. First off Lee needs to address the issue with upper management for resolution. Lee needs to address his self-awareness skills. He needs to take the time to know the players in the situation. Just because he has not been invited into their “click” made it easy to assume Regina was the best candidate and only she deserved his recommendation. Lee’s poor communication made this conflict get out of hand, causing rumors and upset feelings. Lee also need to find out exactly how much authority he has in the company. In regards to hiring, firing, promoting, and handling conflict on his own.
2. Ascertain the source of the conflict
Since Lee decided on his own that a position needed to be open but did not have the full authority to do so this was the first mistake. He then took the only female employee to lunch without the presence of others was another mistake. He dangled a position that did not even exist yet to a inexperienced and non-fully educated person. He did not assess the situation of all employees and their knowledge levels. He provided deadlines to Regina that didn’t exist and gave her false hope. Being the lunch took place with only two people (Regina and Lee) how did B.J find out about the position? Who started the rumors that BJ heard? These rumors need to be addressed and handled immediately and also talk to the person that started them. I would say it was Regina
3. Empathize with the conflicting party
B.J. I understand your concerns about Regina being promoted. I am very sorry that you had to hear about the position through rumor. It is unofficial at this time and I will be meeting with upper management about making the open position official. Being everyone in this department has a great amount of knowledge or experience I am going to ask that a skills test be set up so the best candidate
1. Deal directly with the conflict
The cause of this conflict is Lee himself. First off Lee needs to address the issue with upper management for resolution. Lee needs to address his self-awareness skills. He needs to take the time to know the players in the situation. Just because he has not been invited into their “click” made it easy to assume Regina was the best candidate and only she deserved his recommendation. Lee’s poor communication made this conflict get out of hand, causing rumors and upset feelings. Lee also need to find out exactly how much authority he has in the company. In regards to hiring, firing, promoting, and handling conflict on his own.
2. Ascertain the source of the conflict
Since Lee decided on his own that a position needed to be open but did not have the full authority to do so this was the first mistake. He then took the only female employee to lunch without the presence of others was another mistake. He dangled a position that did not even exist yet to a inexperienced and non-fully educated person. He did not assess the situation of all employees and their knowledge levels. He provided deadlines to Regina that didn’t exist and gave her false hope. Being the lunch took place with only two people (Regina and Lee) how did B.J find out about the position? Who started the rumors that BJ heard? These rumors need to be addressed and handled immediately and also talk to the person that started them. I would say it was Regina
3. Empathize with the conflicting party
B.J. I understand your concerns about Regina being promoted. I am very sorry that you had to hear about the position through rumor. It is unofficial at this time and I will be meeting with upper management about making the open position official. Being everyone in this department has a great amount of knowledge or experience I am going to ask that a skills test be set up so the best candidate