Locating Account Question Paper

Locating Account Information Study Guide
Version: 032013

The following are the assessment questions for the PPL Locating Account Information course. It is strongly recommended that you work in the PPL Practice Portal to become comfortable with the content prior to attempting the lesson assessment. PPL Portal Login
Use the VA DMAS training portal to answer these questions (http://fmsdev.publicpartnerships.com/STG).   Login: liveops Passcode: test123!

(Important: Copy and paste the password into the portal password field. If you get a “locked out” message, notify an ASR asap.)

LOCATING THE C ALLER
1. The caller is a Care Provider who’s ID number is E9679. Locate the caller in the portal. What is the caller’s name? 2. The caller
The caller is Darcy James, a Medicaid Recipient. Locate Darcy’s demographics. In what city does Darcy receive her mail? 6. The caller is Somer Sauchuk, an Employer (Medicaid Recipient number is 041329954038). Locate Somer’s demographics. In what city does Somer live? 7. The caller is Brian Andrews (037012782013), a Medicaid Recipient. For what services is Brian authorized? Assume today is Nov 1, 2012. 8. The caller is Pinky Claibourne (025002726010), a Medicaid Recipient. Who is/are her Care Providers? Choose all that apply. 9. The Caller is Sonya Bellamy (550042710016), a Medicaid Recipient. She is asking if her enrollment paperwork is complete. What is the status of her enrollment paperwork? 10. The caller is Geronimo Austin (700030300019), a Medicaid Recipient. He is asking, “What is my remaining respite budget? The date is July 18, 2012. What is his remaining respite
The caller is LaTanya Dickerson (DICK002), a Care Provider. Locate LaTanya’s demographics. Is LaTanya’s physical address the same as her mailing address? 12. The caller is Angelita Tan (E5620), a Care Provider. What services is she authorized to provide? 13. The Caller is Maria Sanchez (SANC003), a Care Provider. She is asking if her enrollment paperwork is complete. What is the status of her enrollment paperwork? 14. The Caller is Heidi Engen (E011138), a Care Provider. What is the name of the Medicaid Provider(s) with whom she works? 15. The Caller is Rahmat Zadran (ZADR001), a Care Provider. He wants to know if he can start working? What is the status of his employment checklist paperwork? 16. The Caller is Stein Zachary (STEI004), a Care Provider. He wants to know if he can start working? What is the status of his employment checklist paperwork? 17. Thelma Adams (025016480013) is a Medicaid Recipient. How many Care Providers does she