Library Satisfaction Survey

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  • Topic: Sheridan College, Library, 2011
  • Pages : 7 (1800 words )
  • Download(s) : 189
  • Published : February 17, 2011
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SHERIDAN COLLEGE

Report of the

Library Satisfaction Survey
From
The Perspective of ESL Program Students

Business Communication Course

Submitted to: Date Submitted: 17th February 2011 Library Satisfaction Survey

Abstract
This report is based on the survey on the library, one of the many services available at Sheridan College. The survey was conducted with ESL programs students and staff at Sheridan College on 10-11 February 2011. The number of students who filled the questionnaire is eighteen students. The questionnaire consists of six main questions with some additional detailed questions about students (their ESL program levels, how long they have been in college, how frequently they have used library and which kinds of materials or services they have dealt with), also about their satisfaction levels on different areas of library's facilities and services. We had been interviewing, for fifteen minutes, Mrs. Kathleen Oakey who is the Assistant Manager of the library to get some information about the library and her opinions about its services and problems. We noticed shortcoming in orientation program about library services for ESL students and most of them use the library for limited purposes. We observed that the level of noise in the library is unsatisfactory. In conclusion, we recommend that ESL programs must have a one day orientation program for all ESL students; and there should be strict regulations to preserve quietness in the library. We advise the management of the library to add more copies for most borrowed books and diversify the contents of the library.

Library Satisfaction Survey

Table of Contents

1. Introduction ……………………………………………………………… 4 2. The Library Satisfaction Survey
a. General Information……………………………………………… 4 b. Description of Process…………………………………...………. 6 c. Analysis and Findings……………………………………....……. 7 3. Conclusion
a. Summary of Major Findings ……………………………...……...10 b. Recommendations…………………………………….......……... 10 4. Appendices………………………………………………………………..12 5. References……………………………………………………...………....13

1. Introduction
Library Services Satisfaction Survey from the Perspective of ESL Program Students This report is part of a group assignment, and was performed for the subject: Advanced Business Communication - Module A. The main objective of the assignment is to analyze the services provided for the library located in the Sheridan College - Davis Campus. To fulfill this objective, a person of the library staff was interviewed, and were conducted some surveys among the students of ESL program, about the services provided by the library. Likewise, this report contains information about the library, how this resource helps to the student community and the findings of the surveys. Finally, are made some suggestions aimed at students and people who work in the library, in order to reach that members of the student community take advantage of this resource offered by Sheridan College. 2. The Library Satisfaction Survey

a. General Information
The Sheridan College – Davis Campus has a library equipped with a large amount of educational material, available for the use of all the student community. At the end of 2009, due to growing demand from students for the services of the library, it was moved to a bigger space located in room J-124, where users could be more comfortable and everything the material was better distributed. The library provides a large number of services to students and teachers; between the most popular are: Research support for students: In this service, the library staff at the reference desk will help the student learn how to do research for their assignments, projects and presentations. The goal is to teach Sheridan students how to choose, evaluate and access the appropriate resources for their assignments, efficiently and effectively. Research...
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