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LESSON PLAN
OPERATION AND QUALITY CONTROL

|TIME |TOPICS |LEARNING OBJECTIVES |
|Week 1 |Unit 1: |By the end of this unit students will be able to define: |
| |Overview of Operation Management |Define and explain Operation Management. |
| | |Explain the role of Operation Management in business. |
| | |Describe the decisions that operations managers make. |
| | |Describe the differences between service and manufacturing operations. |
| | |Identify major historical developments in Operation Management |
| | |Identify current trends in Operation Management. |
| | |Describe the flow of information between Operation management and other business functions. |
|Week 2 |Unit 2: |By the end of this unit students will be able to define:

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