Lecture 1

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LESSON PLAN
Agenda:
1. L6 & 7 revision – Short answer questions
2. Mix and match the hotel personnel
3. Types of airline passengers’ trips
4. In a nutshell

Agenda:
5. L6 & 7 revision – Short answer questions
6. Mix and match the hotel personnel
7. Types of airline passengers’ trips
8. In a nutshell

Tutorial 8
Week of 23 July 2012

Learning Objectives:
By the end of this session, students should be able:
1. To understand the various tourism suppliers through answering short-answer questions 2. To understand hotel operations by identifying the hotel personnel’s responsibilities 3. To describe and give examples of the different types of airline passenger’s trips

1. Lecture 6 & 7 revision – Short answer questions

* This is a closed-book exercise - Look through your lecture notes quickly! * Working with a partner, answer the 15 short answer questions. * These questions are styled similarly to class test/main exam.

2. Mix and match the hotel personnel

* Working with a partner, use the set of words given in the box and match the responsibilities to the right hotel personnel.

3. Types of airline passengers’ trips

* Working with a partner, identify the type of airline trip in each box. * Can you also identify the city and airline codes?

4. In a nutshell

* Tourism ____________ play an important role in the Hospitality & Tourism industry. * There are a total of 4 tourism suppliers, namely:
1. Accommodation
2. __________________
3. Food & Beverage
4. Attractions & Entertainment

LECTURE 6 & 7 REVISION – SHORT ANSWER QUESTIONS
Tutorial 8
Week of 23 July 2012

Lecture 6 - Accommodation

1. The accommodation sector can be classified into 2 sectors. Name and briefly describe the 2 sectors.

The 2 sectors are serviced and non-service sector. Service sector refers to hotels or budget accommodation while non-service sector refers to camps or visiting of friends and relatives.

2. Hotels can be categorised into 3 main types. What are they?

Boutiques, urban or airport hotels. Bo

3. Who are the main clientele of airport hotels? Provide TWO examples of such hotels in Singapore.

Passengers affected by irregular flights, ambassador of a country. ___________________________________________________________________

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LECTURE 6 & 7 REVISION – SHORT ANSWER QUESTIONS
Tutorial 8
Week of 23 July 2012

4. What is the main difference between a hotel and a resort? List TWO of such differences.

A hotel is a place for accommodation while a resort is a place for lodging, entertainment. Furthermore, hotel is located at the city hub while resort is located at a remote place such as, mountainous area. Usually for leisure or recreational purposes.

5. Briefly explain the concept of franchising in accommodation.

___________________________________________________________________

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Lecture 7 – Transportation, Food & Beverage, Attractions & Entertainment

6. List the 3 main modes of transportation.

Ship, Airplanes and coaches.

LECTURE 6 & 7 REVISION – SHORT ANSWER QUESTIONS
Tutorial 8
Week of 23 July 2012

7. Briefly discuss the difference between ‘Transport for Tourism’ and ‘Transport as Tourism’.

Transport for tourism refers to a functional act which involves the act of a mode of transport to move...
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