Leadership Challenge

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Trust and Employee Empowerment

My Personal Leadership Challenge

Prepared For: Dr. Carolin Rekar Munro, CHRP, CTDP
TRMN 501- Individual Assignment #1
Prepared by: Ivan Mansanet
Date: February 10, 2013

Table of Contents

Table of contents………………………………………………………………………………….2 Introduction……………………………………………………………………………………….3 The band aid effect: background of Rockwater Resort…………………………………...............4 Lead by example & Employee Empowerment: my personal challenge ...……....……………….4 Conclusion………………………………………………………………………….……………..6 References…………………………………….…………………………………………………..7

Introduction
The dictionary definition of ‘Leadership’ describes as a process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task. A ‘challenge’ is a general term referring to things that are imbued with a sense of difficulty and victory. Kouzes and Posner (2006) stated in their book ‘Leadership Challenge’, that the first place to look for leadership is in yourself, and to consider the difference you want to make and legacy you want to leave (p.1/2). Leaders take on their roles because they want to make a difference to people and their lives and learning. According to Blayney (2010) the resort/hotel industry relies greatly on its employees to remain successful, the leadership style thought to be most effective is the empowering style where employees are given a large amount of control over their situations, creating an environment of freedom at the time to act when situations occur. This is a great tool for employees and management; however personally, the idea of passing on power to employees is not easy on my end, when that empowerment becomes taking advantage. Is it trust the challenge that I am facing or should I lead by example, and lead with values that I do not agree with? The purpose of this paper is to identify a personal leadership challenge that I face in my organization. It was not easy to identify and focus in just only one, as I confront many in my learning career as a future General Manager for the organization, however many of these challenges are related to each other. Throughout this paper I tried to demonstrate that important points in leadership are about behavior and trust.

The Band-Aid effect: the background at Rockwater Resort

My future at Rockwater Secret Cove Resort started back in 2008, when a management position was offered as a Night Manager, which it was my first step in the resort life. Year and half after, the Front Office position was offered to me. Now, my duties have increased since then, and I manage also the Sales and Marketing Department.

This next August, our actual General Manager (GM), will do his second year of a five-year contract. Dikran Zabunyan, is a charismatic, happy and kind individual however cunning, changeable and inconsistent. When a problem or situation arises it generally is not well thought out and planned, so a temporary solution is the answer for many situations. The resort is running with a lack of vision, mission and priorities. Kaplan (2007) states that employees want to know where the business is going and what they need to focus on it; failing to communicate your vision and priorities has direct costs in business effectiveness (p.90). At the resort, rather than face situations, we cover it up, without treating it, and so it gets infected under the glossy band-aid and gets worse than it should have been.

Lead by example & Employee Empowerment: my personal challenge

People talk about “leading by example,” but what does that mean? During my research, I found that if you lead by example, you lead by doing the right things yourself, which causes others to do as you do....
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