Knowledge Management Enablers. a Case Study

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Knowledge management enablers: a case study
Ying-Jung Yeh
Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan, Republic of China

Knowledge management enablers 793

Sun-Quae Lai
Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan, Republic of China, and

Chin-Tsang Ho
Department of Accounting and Information Technology, National Chung Cheng University, Min-Hsuing Chia-Yi, Taiwan, Republic of China Abstract
Purpose – To analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Design/methodology/approach – This research uses the method of a case study and has directed the survey on Advanced Semiconductor Engineering, Inc. (ASE) and VIA Technologies, Inc. (VIA). It is anticipated through the case study of these two companies that it will be possible to verify the finding of enablers concluded by other papers, thus showing the inter-relationship between theory and business. Findings – It is found that among the enablers: on the part of strategy and leadership; obtaining top managements’ support is most important; among organization culture enablers is the forming of an atmosphere and culture of sharing is most important but needs to be supplemented by informational technology; among people enablers, other than training courses and channels that provide learning, employee incentive program is one of the executing key factor; and among informational technology enablers, other than the digitization of documents, the function of speedy search of information for its re-use is becoming more and more important. Practical implications – The result of this study not just validates theory with reality; it also provides a reference for the academia as well as the business field. Originality/value – This paper has discovered that establishing a dedicated unit for implementing knowledge management is also one of the key enablers. Its role does not just stop at managing knowledge, but instead it plays the role of furthering knowledge management by taking on the duty of assisting and coordinating different departments in their communication. Keywords Knowledge management, Knowledge management systems, Corporate strategy, Leadership, Organizational culture, Communication technologies Paper type Case study

1. Introduction The information technology boom has caused enterprises to realize the shift from the resource economy of controlling land, machines, factories, raw materials, and labor forces to the knowledge economy of creating business value through the utilization of intangible knowledge. This has caused “knowledge management” to be of crucial importance in the public sector as well as the private sector both for organizations as well as for individuals, and it has grabbed people’s attention and generated significant

Industrial Management & Data Systems Vol. 106 No. 6, 2006 pp. 793-810 q Emerald Group Publishing Limited 0263-5577 DOI 10.1108/02635570610671489

IMDS 106,6

794

discussions. However, as enterprises start to manage their organizations’ knowledge they need to be clear of the factors that will influence knowledge management, which are known as knowledge management enablers. Because enablers are the driving force in carrying out knowledge management, they do not just generate knowledge in the organization by stimulating the creation of knowledge, but they also motivate the group members to share their knowledge and experiences with one another, allowing organizational knowledge to grow concurrently and systematically (Ichijo et al., 1998; Stonehouse and Pemberton, 1999). Knowledge management enablers are the mechanism for the organization to develop its knowledge and also stimulate the creation of knowledge within the organization as well as...
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