knowledge management

Topics: Knowledge management, Knowledge, Tacit knowledge Pages: 162 (17428 words) Published: December 17, 2013
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Outline
This unit provides a detailed coverage of knowledge management concepts and methodologies which includes knowledge creation, knowledge architecture, and knowledge codification. The knowledge management tools and knowledge portals as well as the notions of knowledge transfer in the E-world are discussed.

Aims
The aims of this unit include the broad understanding of the following areas of Knowledge Management Systems:
• Knowledge Management Systems Life Cycle.
• Knowledge Creation and Knowledge Architecture.
• Capturing Tacit Knowledge
• Knowledge Codification
• System Testing and Development
• Knowledge Transfer and Knowledge Sharing
• Knowledge Transfer in the E-World
• Learning from Data
• Knowledge Management Tools and Knowledge Portals
• Managing Knowledge Workers

Textbook
Elias M. Awad, Hassan M. Ghaziri, Knowledge Management, Pearson Education Inc., Prentice Hall (2004).
Please note that these ‘Lecture Notes’ (including all figures and tables) are adapted from the above mentioned textbook.
We have been informed by the Publisher that this book is currently out of print. With permission from the Publisher, we have arranged with the UNE’s United Campus Bookshop to sell photocopies of this book in a reduced price. Please contact the bookshop at (02) 6772 3468.

Contents
1 Understanding Knowledge
1.1 Cognitive Psychology . . . . . . . .
1.2 Data, Information and Knowledge
1.3 Kinds of Knowledge . . . . . . . . .
1.4 Expert Knowledge . . . . . . . . . .
1.5 Thinking and Learning in Humans

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2 Knowledge Management Systems Life Cycle
2.1 Challenges in KM Systems Development . . . . . . .
2.2 Conventional Vs KM Systems Life Cycle(KMSLC)
2.2.1 Key Differences . . . . . . . . . . . . . . . . . . . 2.2.2 Key Similarities . . . . . . . . . . . . . . . . . .
2.3 KMSLC Approaches . . . . . . . . . . . . . . . . . . . . 3 Knowledge Creation & Knowledge Architecture
3.1 Knowledge Creation . . . . . . . . . . . . . . . . . .
3.1.1 Nonaka’s Model of Knowledge Creation &
3.2 Knowledge Architecture . . . . . . . . . . . . . . .
3.3 Acquiring the KM System . . . . . . . . . . . . . .

4 Capturing the Tacit Knowledge
4.1 Expert Evaluation . . . . . . . . . . . . . . . . . . . . . 4.2 Developing Relationship with Experts . . . . . . . .
4.3 Fuzzy Reasoning & Quality of Knowledge Capture
4.4 Interviewing as a Tacit Knowledge Capture Tool . .
5 Some Knowledge Capturing Techniques
5.1 On-Site Observation (Action Protocol) . .
5.2 Brainstorming . . . . . . . . . . . . . . . . . .
5.3 Electronic Brainstorming . . . . . . . . . . .
5.4 Protocol Analysis (Think-Aloud Method)
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