Juran Trilogy

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Table of Contents

Executive Summary……………………………………………………………………….3 Introduction ………………………………………………………………………………….4 Biographies …………………………………………………………………………………4 History of Total Quality Management…………………………………………...6 Contribution to Industry.………………………………………………………………8 Experiments & Methodologies …………………………………………………….12

Contribution to Safety Field ……………………………………………….………15 Conclusion.…………………………………………………………………………………..16 References …………………………………………………………………………………..18

Executive Summary
With the dawn of the Industrial Revolution at the turn of the 19th century, the threat of war, the Great Depression, some manufacturing companies were looking to increase production rates, thus hoping to increase their overall profitability margins. Many challenges were faced by these companies through these difficult times and some leaders offered ideas and solutions that they hoped would help solve some of these grave concerns. Dr. J M Juran was one of these great scholars, whose ideas were centered on Total Quality Management in the modernization effort of the workplace. He believed that improving the quality output of a product to the consumer would increase the profitability rate back to the companies and thus reduce downtime at the manufacturing plants. We will research his contribution towards this goal.

Introduction
Several leaders of the early 19th and 20th centuries had many different visions and views on how to increase production throughout the assembly plants. Dr. J M Juran was one of those pioneers who believed in employees, sought to change ways that products were manufactured, identify problems within the plant site and create solutions to resolve stumbling blocks thereby increasing morale, productivity and profitability. He was the first to think about the cost of poor quality, as was illustrated by his "Juran trilogy", an approach to cross-functional management, which is composed of three managerial processes: The underlying concept of the quality trilogy is that managing for quality consists of three basic quality-oriented processes.

Quality Planning.
Quality Control.
Quality Improvement.
Each of these processes is universal; it is carried out by an unvarying sequence of activity. Without change, there will be a constant waste. During change there will be increased costs, but after the improvement, margins will be higher and the increased costs get recouped.

Biography-Joseph M. Juran
Joseph M. Juran was born December 24, 1904 and died February 28, 2008. He was a 20th-century management consultant who is principally remembered as an evangelist for quality and quality management. In Juran’s early life, he excelled in mathematics. He graduated from Minneapolis South High School in 1920 and then in 1924, he received a bachelor's degree in electrical engineering from the University of Minnesota .He then joined Western Electric's Hawthorne Works. This is where he got his first job troubleshooting in the Complaint Department. In 1925, Bell Labs wanted all Hawthorne Works personnel to be trained in statistical sampling and control chart techniques. Juran was then chosen to join the Inspection Statistical Department, a small group of engineers’ in-charge of applying Bell Labs' statistical quality control innovations. This is the job that started his whole career. Juran was promoted to Department Chief in 1928, and the following year became a Division Chief. In 1937, he moved to Western Electric/AT&T's headquarters in New York City. Around this time the Great Depression was on going. He returned to school at Loyola University Chicago School of Law in 1931. He graduated in 1935 and never worked in law again. During the Second World War his employer got Juran a new job working in the Lend-Lease Administration and Foreign Economic Administration. Just before war's end, he resigned from Western Electric with the intentions to become a freelance consultant. He then became a professor of industrial...
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