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Jit in Service Sector

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Jit in Service Sector
IIM LUCNOW MANFEST 2004
OPERA

Paper
On
JIT IN SERVICE SECTOR

By
Deepti Mishra
MBA(IB) 2004-2006
Phone no. 09868015479
Email Id. Deepti_d06@iift.ac.in

Pooja Aggarwal
MBA (IB) 2004-2006
Phone no. 09810673298
Email Id Pooja_d06@iift.ac.in

INDIAN INSTITUTE OF FOREIGN TRADE
NEW DELHI
Executive summary

JIT is one of the quality management techniques widely employed in manufacturing sector. It aims at eliminating anything that is unwanted in the organisation, thereby increasing the efficiency of the operation. It is also employed in service sector.

This paper deals with the issue of implementation of JIT in service sector. This issue is covered by adopting an indirect approach. All the benefits which are obtained using JIT are listed and then their corresponding implementation in service sector is discussed. It is observed that all the utilities of JIT like Reducing cost, Improving Quality, Improving Performance, Improving Delivery, Adding Flexibility and Increasing Innovativeness are implemented in service industry. This helps us to understand that basic philosophy remains the same, only implementation methodology is changed.

What is JIT?

JIT is a philosophy of continuous improvement in which non-value-adding activities are identified and removed for the purposes of: • Reducing cost • Improving Quality • Improving Performance • Improving Delivery • Adding Flexibility • Increasing Innovativeness

JIT is not about automation. JIT eliminates waste by providing the environment to perfect and simplify the processes. JIT is a collection of techniques used to improve operations. It can also be a new production system that is used to produce goods or services.

All the above utilities of Just in Time concept indicates that this concept is not sector specific concept. It can also be employed in service sector.

Service Sector
In order to define services, it is not
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