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Is535 Week 1 Quiz

Page 1 of 4
1. Question: Which of the following choices may lead to competitive advantage?

(1) New products, services, and business models

(2) Charging less for superior products

(3) Responding to customers in real time

Your Answer: 1 only
1 and 2
2 and 3
1, 2, and 3 ( page 15 ) CORRECT

Points Received: 2 of 2
Comments:

2. Question: The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its _____.
Your Answer: culture ( page 20 ) CORRECT
environment
atmosphere
values

Points Received: 2 of 2
Comments:

3. Question: Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's _____.

Your Answer: data management environment
networked environment
IT infrastructure ( page 22 ) CORRECT
information system

Points Received: 2 of 2
Comments:

4. Question: Engineers, scientists, or architects who design new products or services for a firm belong to which level of a business hierarchy?
Your Answer: Middle management INCORRECT
Production workers
Knowledge workers ( page 19 ) CORRECT ANSWER Data workers

Points Received: 0 of 2
Comments:

5. Question: Which of the following is an organizational element in the UPS tracking system described in the chapter?
Your Answer: The specification of procedures for identifying packages with sender and recipient information ( page 22 ) CORRECT Monitoring service levels
Promoting the company strategy of low-cost, superior service...