Ir Theories Practiced in Anz Pacific Operation Limited

Only available on StudyMode
  • Download(s) : 25
  • Published : November 3, 2010
Open Document
Text Preview
Name: James Fakaua
ID: S11041505

Table of Contents
Aims/Objectives……………………………………………………………………………..pg 3

Research Methods………………………………………………………………………...…pg 4

Sample Size………………………………………………………………………………......pg 5

Limitations…………………………………………………………………………………...pg 6

Introduction………………………………………………………………………….………pg 7

Results and Analysis…………………………………………………………………………pg 8
Company structure……………………………………………………………….....pg 9
Decisions Making……………………………………………………………………pg 10
Trade Unions Absence………………………………………………………….......pg 11

Bibliography…………………………………………………………………………………pg 12

Appendix……………………………………………………………………………………pg 13
Employees Questionnaires
Supervisors Questionnaire
Managers Questionnaire
ATOM Information

Aim
The major aim for this project is to find out which type of Industrial Relation theory or theories is practiced in the ANZ Pacific Operations Company.

Objectives
* Identify the types of conflict arising within their workplace * Identify their motivation methods for workers
* Reasons for the absence of trade unions
* How worker’s grievances are addressed

Research Methods
Interview was the only method of research for the company as it has not established any official website or any other site that may provide any information of their establishment. However some background information of the company was retrieved from the newspaper The Fiji Times.

Sample Size
There were two interviewees, a manager and an employee. There were also 15 questionnaires distributed among the workers and employers. Below is the number of questionnaires distributed and received from the company. Workers: 4 out of 5 received

Supervisors: 3 out of 5 received
Managers: 2 out of 5 received
Interviewed Manager: Olivia Bickering
Interviewed Employee: Joseph Paolo

Limitations
ANZ Pacific Operation has no official website and since it is a finance company; they are always busy and requires face to face contact in order to make arrangements for any enquires or research findings about the company.

Another limitation was an interview with the HR manager which never occurred due to her absence to overseas business travel.

Last but not least was the interview time which was limited to ten minutes for only one available manager.

Introduction
ANZ Pacific Operations was known as Quest in recent years, this change was to clearly reflect the nature of the business remains a fully-owned subsidiary of the ANZ Banking Group. The company is a processing hub for 11 Pacific countries. It is ANZ Bank's internal regional call centre and provides centralized support to ANZ's electronic banking, finance and IT businesses across the entire Pacific region. Having one processing centre for 11 Pacific countries allows them to take advantage of economies of scale as they process for 11 countries instead of just one. In doing so ANZ Pacific Operation controls the processing and significantly reduce operating risk throughout the Pacific. At the same time, for Fiji, it has provided employment for 260 people who, everyday, are in contact with business partners across the region. Trade Union does not exist in the company however they have the JCC as representatives of workers’ rights and grievances which was founded by the Managing Director Mr... The company is located in the tax-free zone at Kalabu and is an indication of ANZ's commitment to Fiji and the Pacific.

Results and Analysis
Company Structure
ANZ Pacific Operations has hierarchy structure from the Managing Director to the Employees or Operations Staff. The diagram below illustrates a simple structure of the company from the top to bottom.

The Managing Director oversees the companies’ operation and thus acts as chairman in the board of managers meetings. In the management, there are two types, the first are the Senior Managers who all are members of the Board of Managers (BOM); the second are the Line Managers who answers to the senior...
tracking img