Interwest Healthcare Corporation Case Study

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Interwest Healthcare Corporation Case Study
Saint Leo University

Summary
Interwest Healthcare is a nonprofit organization that uses a management information system to house their patient’s intake, treatment, and release information at the 10 hospital’s owned by the company. Their chief financial officer (CFO), Vijay Singh, worries that the company will possibly face management planning issues as well as the possibility of losing their federal funding due to hospital staff members entering information into the company’s management information system incorrectly. Singh took his concerns to Cynthia Manzoni; Interwest’s chief executive officer (CEO), who agreed that a problem exists and that it is important for the company’s to maintain an accurate management information system. In an attempt to stress the importance of having an accurate management information system, Manzoni invited the corporate financial aid office, hospital administrators, and staff members to a retreat at a resort. At the conclusion of the retreat Manzoni felt that she had a guarantee that the accuracy of data entry would increase, however, six months later Singh claims the problem has not improved (Brickley, Smith & Zimmerman, 2009, p. 38).

What are the potential sources of the problem?

Interwest’s inaccuracy of the information in their management information system has several potential sources. One source of Interwest’s problem is managerial implications within the company. “Understanding what motivates individuals is critical (Brickley, Smith & Zimmerman, 2009, p. 32)”. Another potential problem is Interwest's hospital administrators and staff members seeming to misunderstand what is good for the company. Managers must communicate goals and objectives, help employees to achieve these goals and objectives, and provide feedback on performance (Brickley, Smith & Zimmerman, 2009).

What information would you want to analyze?

There are two main...
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