Interpersonal Interaction M2

M2
To asses the role of effective communication and interpersonal interaction in a health and social care context, I will demonstrate this scenario concerning working with individuals who suffer from dementia within a care home.
The first step in tackling such a situation is being able to understand and asses the needs involved for the individual who has dementia. Being well aware of the challenges laid ahead for their care is essential. Another aspect that is vital is that staff are fully qualified and trained to the highest standard to assist in effective communication and cooperation. There may be advocates that will support the individual with dementia by talking on their behalf or helping them communicate more effectively when reading
Based on the theories of communications by Argyle and Tuckman one could effectively apply the with such a situation:
For example if the person with dementia forgets a question you had posed to them, then having the patience and understanding to repeat to them for clarity will help in easing off situations where frustrations can arise. Applying the four phases of Tuckman theory could help in planning ahead the situations in which if you was working within a group where conflicts can erupt over issues of communications such as misunderstanding how to give a medication.
It is very important that people with dementia are treated with respect, it is always important to remember that a person with dementia are still unique and valuable human being despite their illness.When a person with dementia finds that their mental abilities are declining, they often feel vulnerable and in need of reassurance and support. The people closest to them such as service providers, friends and family need to do everything they can to help the person to retain their sense of identity and feelings of
the way you can communicating with someone with dementia is before you speak, if you are rushing or feeling stressed, try to take a moment to calm yourself.Consider what you are going to talk about. It may be useful to have an idea for a particular topic ready, or to ask yourself what you want to achieve from the conversation, make sure you have the person's full attention.Try to make eye contact. This will help the person focus on you and minimize competing noises, such as the radio, TV, or other people's conversations.
In order for someone with dementia to understand what you are trying to say is always best if you speak clearly and calmly and slightly in a slower pace, allowing time between sentences for the person to process the information and to respond. This might seem like an uncomfortable pause to you but it is important for supporting the person to communicate.Avoid speaking sharply or raising your voice, as this may distress the person, using short, simple sentences can also