Hot Coffee Case (Mc Donalds)

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CASE 10.2

Hot Coffee at McDonald’s

First of all let’s clarify what is the story is, what are the facts? There was this woman (Stella Liebeck) who poured a cup of coffee (Mc Coffee) into her lap. Because of that she suffered third-degree burns. Her medical expenses worth $10,000 and the and of the case she got $ 2.7 million.

Sounds a bit strange isn’t it?! Here come my ethical problems. Did her permanent scars, the $10,000 medical bill and all that torture she went through worth that hell of a lot of money compensation? Well......my opinion, of course NOT!! The judge’s opinion.....that’s the exact amount of money she regards to get. Sure if I were her I wanted to get at least as much money as she did, but that doesn’t mean that, it would’ve been a right, correct decission. Nobody can put a price label on a person or a person’s injury, that’s imposible. Also nobody can put a borderline between what is too much and what is “still not enough” compensation. Would the price of the compensation be the same if that cup of coffee would came from a small coffe shop company which has only two shops in on town??....... I don’t think so..... is it FAIR?? So many questions we never gonna get answer for. There’s no black and white in this case, these were just a couple of ethical problems from the top of my head.

The stake holders are all the people having McCoffee, Stella Liebeck, the McDonald’s management.

The alternatives for the problem is probably the final descission and consequences what have happened, after the case has been shut down. Which is a compensation for Stella Liebeck and a solution for the too hot coffee and the “easy going” cup’s lid.

As a “Utilitarian” perspective’s point of view this is the best what could happen, because at the end of the day they solved the problem and produced a proper cup with a proper lid.

Maybe the finall descission not the most Fair because like I mentioned before $2.7 million is a bit more than she should’ve...
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