Herzbergs Two Factor Theory Of Motivati

Topics: Motivation, Maslow's hierarchy of needs, Employment Pages: 64 (22818 words) Published: December 10, 2014
Eastern Michigan University

DigitalCommons@EMU
Senior Honors Theses

Honors College

2005

Herzberg's Two-Factor Theory of Motivation
Applied to the Motivational Techniques within
Financial Institutions
Shannon Riley

Follow this and additional works at: http://commons.emich.edu/honors Recommended Citation
Riley, Shannon, "Herzberg's Two-Factor Theory of Motivation Applied to the Motivational Techniques within Financial Institutions" (2005). Senior Honors Theses. Paper 119.

This Open Access Senior Honors Thesis is brought to you for free and open access by the Honors College at DigitalCommons@EMU. It has been accepted for inclusion in Senior Honors Theses by an authorized administrator of DigitalCommons@EMU. For more information, please contact libir@emich.edu.

Herzberg's Two-Factor Theory of Motivation Applied to the Motivational Techniques within Financial Institutions
Abstract

Throughout time, many have attempted to develop detailed theories and studies of motivation, satisfaction, and self-awareness. Each of those theories at some point has been applied and tested as to its effects on people’s lives, jobs, and personal goals in life and in the work place. Due to my strong interest in the management fields specifically, I have decided to look into the different styles of motivation that managers and leaders of organizations within the financial industry typically use. After all, it has been said that one of the manager’s most basic tasks is to communicate with and motivate their workers (Ruthanakoot, 2003). It would be very difficult to try to pinpoint one theory or even one technique that seems to work better or is more effective for a certain organization. The way individuals respond to different motivational styles and techniques will often clash or contradict one another. Instead, what is important to realize, and what I will explore and analyze further, is why managers have chosen the styles they use within the workplace, whether it seems to be effective or not, and how different employees seem to respond. Through one-on-one interviews with a variety of managerial levels and positions, I hope to make some judgement about the effectiveness of the motivational styles, the productivity, and the general job satisfaction of the employees under these specific managerial levels. To put it simply, I would like to see if these managers/leaders of the organizations may be applying some of the principles of Herzberg’s Two-Factor Theory without actually knowing the theory. Degree Type

Open Access Senior Honors Thesis
Department

Management
Keywords

Job analysis, Job satisfaction, Employee motivation
Subject Categories

Finance and Financial Management

This open access senior honors thesis is available at DigitalCommons@EMU: http://commons.emich.edu/honors/119

HERZBERG’S TWO-FACTOR THEORY OF
MOTIVATION APPLIED TO THE
MOTIVATIONAL TECHNIQUES WITHIN
FINANCIAL INSTITUTIONS
By
Shannon Riley
A Senior Thesis Submitted to the
Eastern Michigan University
Honors Program
In Partial Fulfillment of the Requirements for Graduation
with Honors in Business Management
Approved at Ypsilanti, Michigan, on this date ________

Table of Contents
Introduction Summary…………………………………………………………………….1 Motivational Theories & Research……………………………………………………..…2 The Study.………………………………………………………………………………..10 Interview Analysis
Wells Fargo Financial
Dan Maurice, Branch Manager…………………………………………..15 Tim Thomas, District Manager…………………………………………..17 Cambridge Mortgage Corporation
Laura Leavenworth, Loan Officer…..…………………………..……….20 Tony Abate, General Manager……………………………………….…..22 *ABC Bank
Bonnie Andrews, Personal Banker………………………………………24 Tracy Recendiz, Office Manger………………………………………….26 Conclusion……………………………………………………………………………….28 Appendix A: Interview with Dan Maurice (Wells Fargo Financial)…………………..30 Appendix B: Interview with Tim Thomas (Wells Fargo Financial)…………………..33 Appendix C: Interview with Laura...
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