Health Care Communication Analysis
Health Care Communication Methods
Terrin Brown
Health Care Communication Methods
Customer Service also known as communication, now days almost always involves several people, especially when it involves an elderly loved one. Having an elderly family member is a very sensitive topic believe it or not and although very common is still something that most still do not know how to deal with and do not quite understand. It is hard to have to face that fact that your Grandparents, parents, aunts, uncles, and sometimes siblings are faced with life threatening illnesses such as Alzheimer’s and Dementia and have forgotten who you are along with a host of other things.
As an administrator of a Nursing Home you could be faced with many different …show more content…
The best way to do this, since it is concerning medical records, would be privately. HIPAA protects the privacy of individually identifiable health information and if violated you could face jail time and hefty fines so you should use the best communication method that fits the scenario. The best method of communication I thought would be best for this scenario was traditional and electronic communication because they both have some convenience to the residents. The right amount of information and the right information is needed to explain to family members and patients what is happening to this facility. Finding the right laws and rights is what needs to happen to make sure the company is not in violation of that patient. Finding the best way to communicate with each patient and their family is most important when it comes to getting the message across professionally without seeming to disregard their personal …show more content…
Displacing them does not have to be a “bad thing” it all depends on how it is presented to them and their reaction to the initial breaking of the news. It is important that the administrator has found a new facility that offers everything that the patients(s) will need to accommodate them completely. Communication is a part of the process to better the patient’s life and once the patient and/or their family is on board then you pretty much have “tackled the mountain”. “Forcing information on people when they are too distraught to understand it or accept it (over informing) may only heighten their stress. Philip Muskin(1998) calls this “truth dumping” and warns people against it.
Terrin Brown
Health Care Communication Methods
Customer Service also known as communication, now days almost always involves several people, especially when it involves an elderly loved one. Having an elderly family member is a very sensitive topic believe it or not and although very common is still something that most still do not know how to deal with and do not quite understand. It is hard to have to face that fact that your Grandparents, parents, aunts, uncles, and sometimes siblings are faced with life threatening illnesses such as Alzheimer’s and Dementia and have forgotten who you are along with a host of other things.
As an administrator of a Nursing Home you could be faced with many different …show more content…
The best way to do this, since it is concerning medical records, would be privately. HIPAA protects the privacy of individually identifiable health information and if violated you could face jail time and hefty fines so you should use the best communication method that fits the scenario. The best method of communication I thought would be best for this scenario was traditional and electronic communication because they both have some convenience to the residents. The right amount of information and the right information is needed to explain to family members and patients what is happening to this facility. Finding the right laws and rights is what needs to happen to make sure the company is not in violation of that patient. Finding the best way to communicate with each patient and their family is most important when it comes to getting the message across professionally without seeming to disregard their personal …show more content…
Displacing them does not have to be a “bad thing” it all depends on how it is presented to them and their reaction to the initial breaking of the news. It is important that the administrator has found a new facility that offers everything that the patients(s) will need to accommodate them completely. Communication is a part of the process to better the patient’s life and once the patient and/or their family is on board then you pretty much have “tackled the mountain”. “Forcing information on people when they are too distraught to understand it or accept it (over informing) may only heighten their stress. Philip Muskin(1998) calls this “truth dumping” and warns people against it.