Gm 591

Topics: Organizational culture, The Culture, Customer Pages: 15 (5630 words) Published: January 26, 2013
Organizational Culture Inventory (OCI) Survey

My organization is in the retail industry. Presently, I am employed as a sales staff at one of the most popular high-end children’s department store. This store is known for its low cost name brand children’s apparel and school uniform. My organization is a franchise and has various locations through out the borough of New York that is in Brooklyn, Bronx and Queens. The owners are three brothers so it is family operated. My organization has three department floors. The babies department is on the 1st floor, girls department is on the 2nd floor and the boys department is on the 3rd floor. I am working on the third floor (Boys department). The functions of my organization consists of the owner/C.E.O, Store operation; manager, cashier, sales staff, receiving, loss and prevention, Marketing; visual display, public relations and promotions, merchandising; planning, buying and inventory, Human resources; Personnel, training, finance: accounting, credit. Each floor is assigned a floor manager who reports to the store manager. The staff consists mostly women and the men do more of the inventory and moving of stock. Being that it is the retail industry, the organization main focus is to promote great customer service. Customers are the heart of the business. I recall when I got hired the store manager mentioned, “without the customers, we are nothing.” Members work either full time or part time, five days a week and are given two days day off weekly. My organization is very diversified. Workers are from all over the world e.g., Egypt, Bangladesh, Morocco, Africa and the Caribbean. Hence there is a mixture of norms, values and personal preferences. Each worker is assigned different sections and is expected to maintain their section and know everything about it to quickly assist customers in fulfilling their needs. Members wear a nametag so customers can easily identify and communicate effectively with us. Customers do support my organization, although it has some slow days. Customers are very loyal because most times I see the same customers. My organization caters and targets all class of customers. We are known as a cost leader and operate like a Wal-Mart. The company already identifies a brand name for itself in the retail industry and has to do everything in its best interest to maintain the organization culture especially in this competitive market. As you read this paper, You will get a feed back of my organization’s culture and the gap that needs to be close so the organization can maintain its standard and work in the best interest of its employees and customers. Current Culture

Its imperative for organization to ensure they have the right balance of organizational culture incorporated in their organization. People are different and share different perception. Over time members’ personalities are integrated in organizations and has a significant impact on the organization culture. There are three types of cultural styles. These are constructive styles, passive/defensive style and aggressive/defensive style. Any organization culture influence employees’ behavior and thus may reflect in the quality of work and performance they provide. As defined, Organizational culture is. “ System of shared actions, values and beliefs that develop within an organization and guide the behavior of its members. In today’s workforce organization can either posses a weak or strong culture. Obviously one would prefer to be associated with an organization that has the ideal culture of being “strong”. A strong culture have a clear values and goals. Employees quickly respond and embrace to a stronger culture than a weaker one. Weak cultures are very distorted, inefficient and unproductive. They also tend to have more conflicts, tension, and employee dissatisfaction. Although, the OCI survey displayed favorable percentile scores in the constructive style because most of the styles like...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Gm Information Essay
  • Gm
  • Problem Faced by Gm Essay
  • Gm Company Profile and Swot Essay
  • Essay on Gm Business Environment
  • Essay about Gm Bailout
  • Essay about GM SWOT
  • Gm Bankruptcy Essay

Become a StudyMode Member

Sign Up - It's Free