Food and Beverage Service

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FOOD & BEVERAGE SERVICE

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For Hospitality Training Program- Dolphin Hotels Limited

S t u d y G u i d e a n d ke y notes

FOOD & BEVERAGE SERVICE Study Guide and Key notes

Developed by ©2005 Training and development department Dolphin Hotels Limited, Ramoji Film City

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The Hotel Industry – Introduction
Definition and Origin of the Hotel Industry

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otel is defined as “A place where a bonifide traveller can receive food and shelter, provided he is in a position to pay for it and is in a physically and mentally fit conditioned to be receive, “Hence, a Hotel must provide food and beverage, lodging to travellers on payment and has, in turn, the right to refuse if the traveller is drunk, disorderly, unkept, or not in a position to pay for the services offered. Origin: The Hotel Industry is perhaps one of the oldest commercial enterprise in the world. The first inns go back to the sixth century B.C and were the outcome of the urge to travel, spurred by the invention of the “Wheel”. The earliest inns were ventures by husband and wife teams who provided large halls for travelers to make their own beds and sleep on the floor. They also provided modest wholesome food, thirst quenchers like wine, port, ale, etc. and stabling facilities. Entertainment and recreation were provided by the host’s wife or his wench. The entire cooking service was provided by the husband and wife team and his family. These conditions prevailed for several hundred yuears. The advent of the industrial revolution in England brought ideas and progress in the business of inn keeping. The development of railways and steamships made travelling more prominent. The industrial Revolution also changed travel from social or government travel to business travel. There was a need for quick and clean service. The lead in hotel keeping was taken by the then emerging nations of Europe. It was in Europe that the birth of an organized hotel industry took place in the shape of chalets and small hotels which provided a variety of services and were mainly patronized by the aristocracy of the day. In early England, public houses were normally called “inns” or “tarverns”. Normaly, the name “inns” was reserved for the finer establishments catering to the nobility and clergy. The houses frequented by the comon man were known as “taverns”. In France, a similar distinction was made with the finer establishments known as “hotelleries” and the less pretentious houses called “cabarets”. The word “hostel” was used after the Norman invasion derived from “host”. The “hosteler” was the head of the hostel whereas the same position was called the “innkeeper” in England. The word “hotel” was used in England in about 1760 after a passage of over 80 years. In America lodging houses were called “inns” or “coffee house”. 1 Training and Development dept-DHL

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The real growth of the modern hotel industry took place in the United States of America beginning with the opening of the City Hotel in New York in 1794. This was the first building specially constructed for hotel purposes. The eventually lead to fierce competition between different cities and resulted in a lot of hotel building activity. Some of the finest hotels of the USA were built in this era, but the real boom in hotel building came in the early 20th century. This period also saw the beginning of chain operations. It involved big investments, big profits and train professionals to manage the business. The depression in 1930 has a disastrous effect on the hotel industry. It was felt that the hotels would never recover; but the outbreak of World War II brought a great upsurge. This prosperity continued through the war years into the 50’s, when two new concepts emerged: • Motels • International Chain Operations While the growth of Motels was restricted to the North American Continent, International...
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