Topics: Leadership, Management, Decision making Pages: 9 (3198 words) Published: May 15, 2013
Effectiveness Of Leadership At Mcdonalds Management Essay
I had the opportunity of working at a McDonald’s chain of restaurants after completion of my undergraduate studies. I was able to observe the role played by members of a team, their team work and leadership of the Manager of the restaurant. I would like to analyse the leadership styles practiced, evaluate the effectiveness of leadership at McDonald’s restaurant and make recommendations indicating how leadership and team work can go hand in hand to improve the performance of the organisation. The first McDonald’s opened its doors to customers in the UK in 1974. Currently, over 2.5 million people in the UK place their trust in McDonald, expecting that the multinational would provide them with food of a high standard, quick service and value for money. Models and theories that will be discussed in the later portions of this essay are Adair’s Leadership Model and Maslow’s theory of hierarchy which will be applied to McDonald’s. Leadership styles such as autocratic, democratic and persuasive are also discussed to find out which of the three is the ideal model for McDonald’s. A team is a collection of individuals who are interdependent in their tasks, who share responsibility for outcomes, who see themselves and who are seen by others as an intact social entity embedded in one or more larger social systems (for example, business unit or the corporation), and who manage their relationships across organisational boundaries (Susan Cohen and Diane Bailey, 1997). A team is defined as a small number of people, with a set of performance goals, who have a commitment to a common purpose and an approach for which they hold themselves mutually accountable (Katzenbach & Smith 1993). There are several factors that influence the success of a team. Team members must have the required skills and attitudes and must create an ambience in which everyone can work with devotion. There should be transparency within the team which is possible if there is effective system of communication between all members. All members of the team must have set responsibilities and must be aware of what is expected from them. In this way all members of the team will be accountable. All members must have harmonising skills and must coordinate among themselves to eliminate any uncertainties or reservations. Members of a team must genuinely appreciate the efforts of fellow members. An effective leader is one who does the right things. Leaders can effectively develop and lead teams if they have the ability to create and communicate a vision what the organization should be. They should have the ability to communicate with and gain the support of all team members. They should have the perseverance to head in the desired direction under bad conditions and create the suitable culture to obtain the needed results. Levine, R. (2000) is of the opinion that leaders need to focus on moving people and organisations forward by increasing the competency of staff and the co-operation of teams in order to improve the organisation. Leadership is related to motivation, interpersonal behaviour and the process of communication. Leadership is important in attempting to reduce employee dissatisfaction (Crow M. 1995). The responsibilities of the Restaurant Manager or the team leader at McDonald’s are to set targets, plan budgets, maintain and control stock, recruit, train and motivate a team, create and drive marketing campaigns and build and foster customer relations. Leaders ate McDonald’s restaurants do not lay down any fixed rules on how quickly individuals of a team can progress. Opportunities are given to team members to become managers if they perform well. For this to happen, the crew member must contribute to the success of the team. The management style adopted by team leaders at McDonald’s is to create outlets which are fun places to work. This is called "team-building". Leaders at McDonald’s foster accountability and...
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