What is Etiquette?
Etiquette. Etiquette is a code of behavior that delineates (to describe or portray) expectations for social behavior according to contemporary norms within a society, social class, or group. The French derived word etiquette literally, signifies a tag or label, appeared in England around 1750.
There are many places where etiquette needs to be practiced. For us in this room who chose to major in business, one of the most important places where etiquette needs to be applied is the office. Work etiquette refers to the code that needs to be followed and applied in the workplace. When you’re in an office, you meet and come into contact with plenty different people or individuals. Consideration and manners will go a long way in a workplace that you plan on staying at for multiple years of your life. Office etiquette can be broken down into about 4 sub groups. Phone etiquette, Internet etiquette, conflict resolution, and grooming.
When you’re on the phone at work your supposed to always remember to speak clearly (Propose question to someone in class: How would you like it if you were on the phone with a customer service representative and he/she were mumbling their words so you could barely hear them?) Make sure you use your normal tone and if you have a tendency to speak loudly, try your best to lower your tone. Don’t eat or drink when you’re on telephone duty. (Propose next question to class: Would you like it if you were on the phone trying to get a new phone after just dropping your 1 day old phone and the representative is enjoying their fresh slice of pizza all in your ear? Wouldn’t be too happy would you?) Make sure you never use any slang words. Always address the caller by their proper title. (Propose question to Ms. Murray: Ms. Murray, how would you feel if you were on the phone with your car insurance rep and he/she addressed you as Patricia rather than Ms. Murray?) Always listen to the caller and what they have to...
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