ethics of performance management
The Irrelevance of Porter’s Five Forces for the B2B Software Industry
For the software industry the use of strategic market and competitive intelligence has not been particularly well executed by many vendors. MI and CI for software vendors differs greatly from the more established practices for CPG, Pharma or manufacturing – often what works well for these other industries has little relevance for software vendors. The main difference: the intensely fast pace of constant change for most of the software industry. "Time" is measured in nanoseconds. As such the software industry requires a greater focus on MI and CI, but often actual practice does not include the most beneficial aspects.
Market Intelligence is essential for creating strong product strategy and for fine-tuning that strategy as industries, markets, customers, the product space, and competitors evolve over time – again usually very small windows of time. Core decisions for businesses must be based on reasonable understanding of significant and likely future events – what the potential impact could be, good and bad. Market intelligence is the dynamic means for uncovering the right future-pointing intelligence as early as possible, averting "nasty surprises" and discovering new opportunities.
Strategic market Intelligence differs from business research (and traditional business intelligence) through context -- a certain mindset held while the research and analysis phases are done. The market intelligence professional always has in mind the organization, its business and product space, the industry, customers and target markets, and the drivers behind the need for intelligence. It's an ongoing sense of the impact of what could be uncovered -- the ramifications of what seemingly unconnected items of intelligence could mean for the company. It ensures that business decisions and product direction are customer-focused, market-driven, and reality-based.
Where software companies go wrong with MI
For the software industry the use of strategic market and competitive intelligence has not been particularly well executed by many vendors. MI and CI for software vendors differs greatly from the more established practices for CPG, Pharma or manufacturing – often what works well for these other industries has little relevance for software vendors. The main difference: the intensely fast pace of constant change for most of the software industry. "Time" is measured in nanoseconds. As such the software industry requires a greater focus on MI and CI, but often actual practice does not include the most beneficial aspects.
Market Intelligence is essential for creating strong product strategy and for fine-tuning that strategy as industries, markets, customers, the product space, and competitors evolve over time – again usually very small windows of time. Core decisions for businesses must be based on reasonable understanding of significant and likely future events – what the potential impact could be, good and bad. Market intelligence is the dynamic means for uncovering the right future-pointing intelligence as early as possible, averting "nasty surprises" and discovering new opportunities.
Strategic market Intelligence differs from business research (and traditional business intelligence) through context -- a certain mindset held while the research and analysis phases are done. The market intelligence professional always has in mind the organization, its business and product space, the industry, customers and target markets, and the drivers behind the need for intelligence. It's an ongoing sense of the impact of what could be uncovered -- the ramifications of what seemingly unconnected items of intelligence could mean for the company. It ensures that business decisions and product direction are customer-focused, market-driven, and reality-based.
Where software companies go wrong with MI