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Dog Was Killed By MTR Because Of Refusing To Suspend The Service

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Dog Was Killed By MTR Because Of Refusing To Suspend The Service
Case Study
Title:
Dog was killed by MTR because of refusing to suspend the service

Introduction:
A dog was killed on the MTR track on August 2015, which raised a wave of protest from different parties.
The dog was found walking on the track at Sheung Shui MTR station at around 10:00am. It was trying to climb back onto the platform. As seen in the video took by the onlooker1, MTR staff has tried to help the dog. MTR service has suspend for 6 minutes at this moment. But the staffs are lacking of experience to help it getting back to the platform. Finally the dog disappeared from the Sheung Shui MTR station and MTR control center decided to resume the service. At around 10:30am, the dog was killed by a train and the corpse was found at Fanlin MTR station.

Stakeholders on the above situation:
a) SPCA (The Society for the Prevention of Cruelty to Animals)
SPCA has no doubt to be the main protester in this case. Their society objective is to deal with all aspects of animal welfare. The dog dies and raise their concern about how MTR behave to wild animal. If MTR doesn’t handle this case well, they will face an even serious protest from SPCA.

b) Animals’ lovers
This is also a group of main protester. They will not like to know animals killed by unacceptable reason. Some activists in this group has already taken action at MTR headquarter on the next day after the incident. They need MTR to give detail report and prevent this similar incident happen again.

Figure 1: Animals’ lover asking for clarification at MTR station

c) Passenger of MTR
They are unhappy to see if the train they are travelling kill an animal. This group of people is the main profit of MTR. If they are unwilling to take MTR but other transportation. MTR will face the problem of the profit loss and that is why MTR need to handle it well.

d) HK Government
HK Government is still the largest shareholder of MTR. This case will also lead worldwide people think HK government is

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