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A Study on the Recruitment and Selection practices
of IT-ITES firms in India

By
Deepti Sethi
2005

A Dissertation presented in part consideration for the degree of ‘International MBA’

Recruitment and Selection practices of IT-ITES firms in India

Acknowledgement
I would like to take this opportunity to thank all the people who contributed to the successful completion of my dissertation. My supervisor, Dr. Kim Hoque was a source of constant guidance and encouragement right from the beginning. His advice and suggestions have been invaluable in shaping this dissertation and in providing me with all the support required in completing this task.

My sincere thanks is extended to all the respondents who agreed to participate in the interviews and share useful information and knowledge in spite of their busy schedules. A special thanks to all my MBA classmates for inspiration and motivation throughout the dissertation period.

Most importantly, I would like to thank my family and friends for their constant support and love during the course of my entire MBA program.

i

Recruitment and Selection practices of IT-ITES firms in India

Abstract
The need to attract and select a highly skilled and a competent global workforce in a tight and competitive labour market characterized by a skills shortage and limited suitability of manpower has necessitated the adoption of best practices in recruitment and selection by firms in the IT-ITES industry in India. This study examines the recruitment and selection practices of IT-ITES firms in India and attempts to validate and extend the findings of studies in recruitment and selection conducted in Western countries to a non-Western context.

Based on a detailed examination of literature on best practices in recruitment and selection, three research questions are developed, and using qualitative research methods the recruitment and selection practices of seven domestic and foreign firms in the ITITES industry in India are investigated in order to answer these questions. Firstly, the extent of adoption of best practices in these firms is studied. Secondly, the implementation of new and innovative methods to recruitment and selection is looked at, and finally a comparison is made between the recruitment and selection practices of domestic and foreign IT-ITES firms to determine whether foreign firms use more sophisticated techniques compared to domestic firms.

The results revealed the implementation of best practices in the areas of job analysis and recruitment, but only partial implementation in the areas of initial screening and selection due to various time, cost and resource constraints. Further, IT-ITES firms were found to have adopted a range of innovative recruitment and selection strategies, though a greater focus on innovation in recruitment than in selection was observed. Finally, it was found that the recruitment and selection practices of foreign firms were not more sophisticated and structured than those of local firms except in certain aspects.

ii

Recruitment and Selection practices of IT-ITES firms in India

Table of Contents
Acknowledgement ………………………………………………………………………...i Abstract……………………………………………………………………………………ii Table of Contents…………………………………………………………………………iii Chapter 1 ........................................................................................................................... 1 1. Introduction.................................................................................................................1 1.1 The case for India ..................................................................................................2 1.2 Aim of the study ....................................................................................................4 1.3 Outline of the study ...............................................................................................5 Chapter 2...
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