DHL Special Services aut omates warehouse management with bar coding and radio frequency technology based on Progres s OpenEdge®.
CHALLENGE Legacy applications lacked the ability to scale to support business growth, and adding new features was timeconsuming and expensive. SOLUTION The Progress OpenEdge®-based Warehouse Management System (WMS) from Progress® partner WICS. WHY PROGRESS® SOFTWARE DHL selected Progress because it wanted an open systems environment that would be economical to manage while providing the ability to both easily build its own applications and select best-of-breed applications from Progress Partners. BENEFIT In the first few months of deployment, DHL improved its receiving operations by nearly 25%, improved stock picking accuracy, and now has an estimated accuracy of 99.7%. Based in the Netherlands, DHL Special Services provides distribution services of pharmaceutical and veterinary goods throughout Belgium, the Netherlands, and Luxembourg. Some customers utilize the distribution division of the company, and others also outsource logistics to DHL Special Services and utilize its warehousing services. These customers outsource the logistics of their supply chain to DHL Special Services, which warehouses and stocks inventory and distributes it overnight to fulfill customer orders. This business is information intensive. Since DHL Special Services ships drugs and other regulated goods, information must be carefully tracked on each lot. While some lots must be stored in refrigerated compartments, others must be stored in secure areas. The strategic use of information technology is essential in this market, since DHL Special Services not only has to continuously improve its own business efficiency, but it also has to provide updated information to its customers and ensure that drugs and other regulated shipments are managed in compliance with government regulations. The company originally managed logistics... [continues]
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