Dealing with Conflict

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Dealing with Conflict

1.1

 Potential conflict can arise when two parties or people have a disagreement on a particular subject. For example, a person may have said he was going to complete a task which he failed to do which caused conflict with another person or party, or maybe two people who have different ideas on who to accomplish a task may become heated.

 Stages of conflict are hard to describe in detail but it usually starts with raised voices to get an opinion across which can escalate into a yelling match as one person tries to get the other person or party to agree with what he is saying. Basically conflict will stop when both parties or people agree on something, as conflict won't usually end if there isn't an agreement on the topic of interest.

 Attitudes, values and beliefs are what drive a person into conflict as for instance with a person who has a selfish attitude or who cannot work in a team. This is the type of person who will not be of agreement until the other people involved agree upon his opinion of the subject. Beliefs can also cause conflict as if a person or party is of the belief that a task can only be done one way to be efficient and they are told to do it another way, they will stress their beliefs on how the task should be accomplished and why.

 Factors in the workplace can cause conflict as well as someone may be offended by something in the workplace or may not be able to work with a certain person.

2.1 – Strategies in Dealing with Conflict.

The most effective way to deal with conflict would be to involve an outside person to act as a mediator between the two parties. This person is able to hear both sides of the argument and therefore able to outline options on how to handle the situation.

3.1 – Factors Effecting Timing & Environment For Communication

Care should be taken in communicating with other in the workplace. Factors such as anger and stress could be dangerous...
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