Cost of Poor Quality in Banking

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  • Topic: Bank, Commercial bank, Know your customer
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  • Published : May 14, 2011
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Industrial research report

COST OF POOR QUALITY

SUBMITED TO: MR. AZHAR NISAR

LETTER OF TRANSMITTAL
Mr.
At Gulistan-e-Johur
Karachi.

RESEARCH VISIT BY STUDENTS
Dear Sir, Assalam o alikum
Bahria University is federally accredited University based at Islamabad with its campus at Karachi. University is educating is students in the fields the of management science, computer, Engineering, Medical and Dental Surgery. Management science students are guided to carry out subject based research in various business and corporate organizations. This enhances their abilities to think independently and resolve the management problems logically. Some students of BBA-7 have selected your bank to carry out research with reference to the concept of “Cost of Poor Quality” as part of TQM course. The names of the students are given below: 1.Nehan Kanwal (Reg. 13014)

2.Kubra Shahid (Reg.13107)
3.Afirah Masood (Reg. 12929)
4.Ayesha Rasool (Reg. 11357)
5.Maria Rehman (Reg.10535)
You are requested to please provide guidance and relevant information /data (unclassified) which may help the above students carry out the research. Please allow them to take a round of your organization setup to understand the processes being managed. Your co-operation in this regard is highly appreciated.

Thank you in anticipation.
Sincerely,

EXECUTIVE SUMMARY

PREFACE

This research report is conducted to understand the cost of poor quality faced by different banks of Pakistan. In this report we have conducted interviews from different top management of the banks in we went. The report says how this cost can affect the business of the banks and what problems could be caused due to less concentration in this category. This report also tells the read how the problems are faced and prevented, what steps the management takes. We have also conducted the comparison between the methods of these banks.

ACKNOWLEDGEMENTS
During the preparation of this research report we met Mr.…….. We are really thankful to them for helping us out and providing us quality information required to conduct a research. The cooperation is much indeed appreciated.

Our special thanks goes to our teacher Mr. Azhar Nisar for guiding us during this research conducted.

RESUME OF AUTHOR

Contents
CHAPTER – I10
AIMS AND OBJECTIVES OF THE STUDY10
AIMS:10
OBJECTIVES:10
CHAPTER – II11
IMPORTANCE OF COST OF POOR QUALITY IB BANKING11
CHAPTER - IV11
LIMITATIONS OF THE STUDY11
CHAPTER - V12
APPROACHES TO THE STUDY12
CHAPTER - VI13
INTRODUCTION OF BANKING13
CHAPTER VII14
INTRODUCTION OF BANKS WE VISITED14
MY BANK:14
HABIB BANK LIMITED (HBL):14
UBL BANK:14
CHAPTER VIII17
ANALYISIS OF THE PROCESSES17
CHAPTER – IX18
APPLICATION OF COST OF POOR QUALITY18
MY BANK18
Prevention cost:18
Appraisal cost:18
Internal Failure:18
External Failure:19
UNITED BANK LIMITED:19
Prevention cost:19
Appraisal cost:19
Internal Failure Costs:19
External Failure Costs:20
HABIB BANK LIMITED (HBL)20
PREVENTION COST20
APPRAISAL COST20
INTERNAL FAILURE20
EXTERNAL FAILURE21
CHAPTER - X21
CONCLUSIONS21
CHAPTER – XI21
RECOMMENDATIONS21
REFERENCE MATTER21
APENDIXES 122
APENDEXIES 223
APENDIXES 324
APPENDIXES 425
25

CHAPTER – I
AIMS AND OBJECTIVES OF THE STUDY

AIMS:
Aims of this research report are:
1) To know the cost of poor quality in banking sector.
2) What preventions they are taking in order to decrease the cost of poor quality in banking sector. 3) What are the usual measures which are taken?

OBJECTIVES:
Objectives of this report are:
1) To learn about how research is being done.
2) How to collect data and make analysis and conclusion and to observe their unique point. 3) Understand the real life application of the system.

CHAPTER – II
IMPORTANCE OF COST OF POOR QUALITY IB BANKING
A banks performance in terms of quality can be assessed and highlight...
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